[Wocky] Draft install docs, version pages and PFDs

[Joanne Hallisey]

When we met with Mark VanDyke, he confirmed that we could announce  
support and that if they got overrun, he would pass cases on to  
wocky at mit.edu.

I think that we are OK doing the usual thing for the web pages.  We  
will not be doing an announcement until later in the summer so that  
will minimize calls.

Joanne
--------------------------------------------
Joanne Hallisey
IS&T
W91-205d
3-1894
hallisey at mit.edu



On Jun 14, 2006, at 5:56 PM, Heather Anne Harrison wrote:

>
> I can do the updates, but I've heard many conflicting reports on
> when the support status changes.  Can we make sure we're all on
> the same page with that since I'm already confused?
>
> I thought we were staying pilot past the release with the support
> avenue being the wocky list, then changing over later to the
> helpdesk support.  Now it sounds like we're changing the pilot
> status upon go-live, but what about the support?
>
> I suspect I got the items tied in my head when they're actually
> separate.  So, upon go-live are we pilot or proiduction service?
> Is the support via wocky list or helpdesk?
>
> Thanks!
>
> Heather Anne
> aurora at mit.edu
>
>
> Quoting Atticus Gifford <atticus at MIT.EDU>:
>
>> Hi Heather Anne,
>>
>> The documentation looks great.  Bill covered everything I noticed,
>> except for one thing.  Once we release this at the end of the month,
>> the product will be fully supported by the Help Desk and the pilot
>> project is no more.  We also need to revise the pilot project page
>> before then, I can't remember if you said you could do that or not.
>>
>> Thanks,
>> Atticus
>>
>> On Jun 13, 2006, at 4:32 PM, William Cattey wrote:
>>
>>> I have given a cursory read of the Gaim for Windows docs, and they
>>> seem fine to me (but someone more intimately familiar with Windows
>>> ways should  go over them carefully.)
>>>
>>> I've gone over the Adium X documents and have a couple suggestions:
>>>
>>> 1. typo:  The version page reused text from the Gaim page.  Change:
>>> "IS&T does not support using Gaim with external systems."
>>> to
>>> "IS&T does not support using Adium X with external systems."
>>>
>>> 2. Should the First Time Install directions cross link to the
>>> upgrade instructions?Maybe change:
>>>
>>> The following instructions are for a clean install, that is, Adium
>>> X has never been installed on this computer.
>>>
>>> to:
>>>
>>> The following instructions are for a clean install, that is, Adium
>>> X has never been installed on this computer.  If you are doing an
>>> upgrade, use the <link> upgrade instructions</link>
>>>
>>> 3. Should the Upgrade directions cross link to the first time   
>>> instructions?
>>> Maybe change:
>>>
>>> The following instructions are for an upgrade, that is, an older
>>> version of Adium X has been installed on this computer.
>>>
>>> to:
>>>
>>> The following instructions are for an upgrade, that is, an older
>>> version of Adium X has been installed on this computer.  If you are
>>> installing Adium X for the first time, follow the <link>
>>> instructions for first-time installation </link>.
>>>
>>> I make the two suggestions above with the recognition that cross
>>> linking may not be a good idea, and leave it up to those taking
>>> care of the docs to decide if they want to cope with the added
>>> maintenance work.
>>>
>>> 4. We discussed how, if you're using the MIT installer to do an
>>> upgrade to a non-MIT installer, it does not go looking for the non-
>>> MIT version. It just installs.  I suggest adding the following
>>> additional prose to the upgrade installer.
>>>
>>> The MIT installer puts Adium X in a different place than the
>>> installer provided from the Adium X web site.  If you are switching
>>> from theirs to the MIT version, you should remove the Adium X
>>> application by hand, and follow the instructions for a First Time
>>> install.
>>>
>>> Hope this review is helpful,
>>>
>>> -wdc
>>>
>>> On Jun 5, 2006, at 12:01 PM, Heather Anne Harrison wrote:
>>>
>>>>
>>>> Hi All,
>>>>
>>>> Here are the docs
>>>>
>>>> Gaim:
>>>>
>>>> Install - http://itinfo.mit.edu/article.php?id=8120
>>>> PFD - http://itinfo.mit.edu/product.php?name=gaim
>>>> Version Page - http://itinfo.mit.edu/product.php?vid=703
>>>>
>>>> Adium X:
>>>>
>>>> Install - http://itinfo.mit.edu/article.php?id=8119
>>>> and http://itinfo.mit.edu/article.php?id=8118
>>>> PFD - http://itinfo.mit.edu/product.php?name=adiumx
>>>> Version Page - http://itinfo.mit.edu/product.php?vid=704
>>>>
>>>> Please review and let me know if you have any feedback.
>>>>
>>>> Thanks!
>>>>
>>>> Heather Anne
>>>> aurora at mit.edu
>>>>
>>>>
>>>>
>>>
>>
>>
>
>
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