[Wocky] Draft install docs, version pages and PFDs

[Heather Anne Harrison]

I think I understand much better now.  Should I remove all the
notes to contact wocky at mit.edu from the version pages, install
docs and the service page?

Once that's decided, I'll update the version pages/install docs
and do a draft of the updated service page so they can be
reviewed.

Heather Anne
aurora at mit.edu


Quoting Joanne Hallisey <hallisey at MIT.EDU>:

> When we met with Mark VanDyke, he confirmed that we could announce  
> support and that if they got overrun, he would pass cases on to  
> wocky at mit.edu.
>
> I think that we are OK doing the usual thing for the web pages.  We  
> will not be doing an announcement until later in the summer so that  
> will minimize calls.
>
> Joanne
> --------------------------------------------
> Joanne Hallisey
> IS&T
> W91-205d
> 3-1894
> hallisey at mit.edu
>
>
>
> On Jun 14, 2006, at 5:56 PM, Heather Anne Harrison wrote:
>
>>
>> I can do the updates, but I've heard many conflicting reports on
>> when the support status changes.  Can we make sure we're all on
>> the same page with that since I'm already confused?
>>
>> I thought we were staying pilot past the release with the support
>> avenue being the wocky list, then changing over later to the
>> helpdesk support.  Now it sounds like we're changing the pilot
>> status upon go-live, but what about the support?
>>
>> I suspect I got the items tied in my head when they're actually
>> separate.  So, upon go-live are we pilot or proiduction service?
>> Is the support via wocky list or helpdesk?
>>
>> Thanks!
>>
>> Heather Anne
>> aurora at mit.edu
>>
>>
>> Quoting Atticus Gifford <atticus at MIT.EDU>:
>>
>>> Hi Heather Anne,
>>>
>>> The documentation looks great.  Bill covered everything I noticed,
>>> except for one thing.  Once we release this at the end of the month,
>>> the product will be fully supported by the Help Desk and the pilot
>>> project is no more.  We also need to revise the pilot project page
>>> before then, I can't remember if you said you could do that or not.
>>>
>>> Thanks,
>>> Atticus
>>>
>>> On Jun 13, 2006, at 4:32 PM, William Cattey wrote:
>>>
>>>> I have given a cursory read of the Gaim for Windows docs, and they
>>>> seem fine to me (but someone more intimately familiar with Windows
>>>> ways should  go over them carefully.)
>>>>
>>>> I've gone over the Adium X documents and have a couple suggestions:
>>>>
>>>> 1. typo:  The version page reused text from the Gaim page.  Change:
>>>> "IS&T does not support using Gaim with external systems."
>>>> to
>>>> "IS&T does not support using Adium X with external systems."
>>>>
>>>> 2. Should the First Time Install directions cross link to the
>>>> upgrade instructions?Maybe change:
>>>>
>>>> The following instructions are for a clean install, that is, Adium
>>>> X has never been installed on this computer.
>>>>
>>>> to:
>>>>
>>>> The following instructions are for a clean install, that is, Adium
>>>> X has never been installed on this computer.  If you are doing an
>>>> upgrade, use the <link> upgrade instructions</link>
>>>>
>>>> 3. Should the Upgrade directions cross link to the first time   
>>>> instructions?
>>>> Maybe change:
>>>>
>>>> The following instructions are for an upgrade, that is, an older
>>>> version of Adium X has been installed on this computer.
>>>>
>>>> to:
>>>>
>>>> The following instructions are for an upgrade, that is, an older
>>>> version of Adium X has been installed on this computer.  If you are
>>>> installing Adium X for the first time, follow the <link>
>>>> instructions for first-time installation </link>.
>>>>
>>>> I make the two suggestions above with the recognition that cross
>>>> linking may not be a good idea, and leave it up to those taking
>>>> care of the docs to decide if they want to cope with the added
>>>> maintenance work.
>>>>
>>>> 4. We discussed how, if you're using the MIT installer to do an
>>>> upgrade to a non-MIT installer, it does not go looking for the non-
>>>> MIT version. It just installs.  I suggest adding the following
>>>> additional prose to the upgrade installer.
>>>>
>>>> The MIT installer puts Adium X in a different place than the
>>>> installer provided from the Adium X web site.  If you are switching
>>>> from theirs to the MIT version, you should remove the Adium X
>>>> application by hand, and follow the instructions for a First Time
>>>> install.
>>>>
>>>> Hope this review is helpful,
>>>>
>>>> -wdc
>>>>
>>>> On Jun 5, 2006, at 12:01 PM, Heather Anne Harrison wrote:
>>>>
>>>>>
>>>>> Hi All,
>>>>>
>>>>> Here are the docs
>>>>>
>>>>> Gaim:
>>>>>
>>>>> Install - http://itinfo.mit.edu/article.php?id=8120
>>>>> PFD - http://itinfo.mit.edu/product.php?name=gaim
>>>>> Version Page - http://itinfo.mit.edu/product.php?vid=703
>>>>>
>>>>> Adium X:
>>>>>
>>>>> Install - http://itinfo.mit.edu/article.php?id=8119
>>>>> and http://itinfo.mit.edu/article.php?id=8118
>>>>> PFD - http://itinfo.mit.edu/product.php?name=adiumx
>>>>> Version Page - http://itinfo.mit.edu/product.php?vid=704
>>>>>
>>>>> Please review and let me know if you have any feedback.
>>>>>
>>>>> Thanks!
>>>>>
>>>>> Heather Anne
>>>>> aurora at mit.edu
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>>
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