[Wocky] Draft install docs, version pages and PFDs

[Atticus O Gifford]

Sorry, I know it's been confusing.  We're going to go live on Thursday 
the 29th
since that's the last day in the month that doesn't lead right into a 
weekend. The product will be fully supported by the held desk, but they 
can send any and
all cases to the wocky (wabe? wocky-release?) list if they are busy with other
things.  Mark offered to be the point person on the help desk for those
communications, but I think it would also be fine if consultants contacted the
list directly should Mark get overwhelmed.  We won't make a big announcement
about support availability until the help desk is back on their feet.  We
haven't set a time limit on this support channel, but I think we've mentioned
several weeks as a general timeframe.  If the Help Desk gets an overwhelming
number of calls, then we can evaluate a more direct support solution, but I
don't think anyone on either side of the fence is worried that that's going to
happen.

If that isn't clear let me know and I'll try to answer any questions.

Thanks for your patience,
atticus

Quoting Heather Anne Harrison <aurora at MIT.EDU>:

>
> I can do the updates, but I've heard many conflicting reports on
> when the support status changes.  Can we make sure we're all on
> the same page with that since I'm already confused?
>
> I thought we were staying pilot past the release with the support
> avenue being the wocky list, then changing over later to the
> helpdesk support.  Now it sounds like we're changing the pilot
> status upon go-live, but what about the support?
>
> I suspect I got the items tied in my head when they're actually
> separate.  So, upon go-live are we pilot or proiduction service?
> Is the support via wocky list or helpdesk?
>
> Thanks!
>
> Heather Anne
> aurora at mit.edu
>
>
> Quoting Atticus Gifford <atticus at MIT.EDU>:
>
>> Hi Heather Anne,
>>
>> The documentation looks great.  Bill covered everything I noticed,  
>> except for one thing.  Once we release this at the end of the month, 
>>  the product will be fully supported by the Help Desk and the pilot  
>> project is no more.  We also need to revise the pilot project page  
>> before then, I can't remember if you said you could do that or not.
>>
>> Thanks,
>> Atticus
>>
>> On Jun 13, 2006, at 4:32 PM, William Cattey wrote:
>>
>>> I have given a cursory read of the Gaim for Windows docs, and they  
>>> seem fine to me (but someone more intimately familiar with Windows  
>>> ways should  go over them carefully.)
>>>
>>> I've gone over the Adium X documents and have a couple suggestions:
>>>
>>> 1. typo:  The version page reused text from the Gaim page.  Change:
>>> "IS&T does not support using Gaim with external systems."
>>> to
>>> "IS&T does not support using Adium X with external systems."
>>>
>>> 2. Should the First Time Install directions cross link to the  
>>> upgrade instructions?Maybe change:
>>>
>>> The following instructions are for a clean install, that is, Adium  
>>> X has never been installed on this computer.
>>>
>>> to:
>>>
>>> The following instructions are for a clean install, that is, Adium  
>>> X has never been installed on this computer.  If you are doing an  
>>> upgrade, use the <link> upgrade instructions</link>
>>>
>>> 3. Should the Upgrade directions cross link to the first time  
>>> instructions?
>>> Maybe change:
>>>
>>> The following instructions are for an upgrade, that is, an older  
>>> version of Adium X has been installed on this computer.
>>>
>>> to:
>>>
>>> The following instructions are for an upgrade, that is, an older  
>>> version of Adium X has been installed on this computer.  If you are 
>>>  installing Adium X for the first time, follow the <link>  
>>> instructions for first-time installation </link>.
>>>
>>> I make the two suggestions above with the recognition that cross  
>>> linking may not be a good idea, and leave it up to those taking  
>>> care of the docs to decide if they want to cope with the added  
>>> maintenance work.
>>>
>>> 4. We discussed how, if you're using the MIT installer to do an  
>>> upgrade to a non-MIT installer, it does not go looking for the non- 
>>> MIT version. It just installs.  I suggest adding the following  
>>> additional prose to the upgrade installer.
>>>
>>> The MIT installer puts Adium X in a different place than the  
>>> installer provided from the Adium X web site.  If you are switching 
>>>  from theirs to the MIT version, you should remove the Adium X  
>>> application by hand, and follow the instructions for a First Time  
>>> install.
>>>
>>> Hope this review is helpful,
>>>
>>> -wdc
>>>
>>> On Jun 5, 2006, at 12:01 PM, Heather Anne Harrison wrote:
>>>
>>>>
>>>> Hi All,
>>>>
>>>> Here are the docs
>>>>
>>>> Gaim:
>>>>
>>>> Install - http://itinfo.mit.edu/article.php?id=8120
>>>> PFD - http://itinfo.mit.edu/product.php?name=gaim
>>>> Version Page - http://itinfo.mit.edu/product.php?vid=703
>>>>
>>>> Adium X:
>>>>
>>>> Install - http://itinfo.mit.edu/article.php?id=8119
>>>> and http://itinfo.mit.edu/article.php?id=8118
>>>> PFD - http://itinfo.mit.edu/product.php?name=adiumx
>>>> Version Page - http://itinfo.mit.edu/product.php?vid=704
>>>>
>>>> Please review and let me know if you have any feedback.
>>>>
>>>> Thanks!
>>>>
>>>> Heather Anne
>>>> aurora at mit.edu
>>>>
>>>>
>>>>
>>>
>>
>>
>
>
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