User substitutes

[Edward Diehl]

Thanks, Sheldon.  It is certainly behaving that way.  What is interesting is that when the substitutes are active, the target user does not get anything. Certainly not what I expected.

Ed Diehl




> Subject: Re: User substitutes
> To: sap-wug at mit.edu
> From: soxenber at csc.com
> Date: Thu, 9 Aug 2012 08:52:16 -0400
> 
> Hi Ed,
> 
> I do not believe a work item that is "reserved" or work is started can
> appear in multiple Inboxes.  I believe the work item can only be seen in
> the Inbox of the User reserving/working that work item.  I believe the work
> item can only appear in multiple Inboxes when it is in "ready" status.
> 
> As an alternative to your requirement, the "target user" can monitor who is
> working which work items using workflow reports (e.g. SWI1, SWI5, etc.).
> For example, you can develop specific reports that show who is working
> which tasks, which substitute is working which tasks, etc. and other
> information desired by the "target user".
> 
> Regards.
> 
> SHELDON OXENBERG
> LMP Technical Architect, SAP Workflow
> CSC
> 
> 
> 
> 
> From:	Edward Diehl <edwarddiehl at hotmail.com>
> To:	<sap-wug at mit.edu>
> Date:	08/08/2012 02:20 PM
> Subject:	User substitutes
> Sent by:	sap-wug-bounces at mit.edu
> 
> 
> 
> Hi All,
> 
> We are on ECC 6.0,  SAP Basis 701 level 7.
> 
> We want to use the inbox and substitutes to manage certain workflow tasks -
> who gets them and who works them.
> 
> Ideally, I would like for work items to remain in the inbox of the target
> user (the user who assigns the substitutes), even when the substitutes are
> active.
> 
> Further, it would be really nice if, when one of the substitutes reserves
> the work item, the item in the target inbox would remain and show the
> substitutes user id under Actual Agent.  This would allow the target user
> to "monitor" who is working which tasks.
> 
> Unfortunately, it's not working that way.  Currently:
> - the active substitutes get the work item and nothing shows in the target
> user's inbox.
> - when the substitute ADOPTs the substitution (is set to Inactive), the
> personal settings for the target inbox allow the work item to remain in
> target user's inbox, but the Actual Agent is not populated.
> - when the substitute Reserves the work item, it disappears from the target
> user's inbox.
> 
> Are there some settings that I am overlooking?  It's been quite a while,
> but I'm pretty sure the substitute functionality used to work that way.
> 
> Any feedback on this would be greatly appreciated.
> 
> Thanks,
> 
> 
> 
> 
> Ed Diehl
> 
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