User substitutes

[Sheldon Oxenberg]

Hi Ed,

I do not believe a work item that is "reserved" or work is started can
appear in multiple Inboxes.  I believe the work item can only be seen in
the Inbox of the User reserving/working that work item.  I believe the work
item can only appear in multiple Inboxes when it is in "ready" status.

As an alternative to your requirement, the "target user" can monitor who is
working which work items using workflow reports (e.g. SWI1, SWI5, etc.).
For example, you can develop specific reports that show who is working
which tasks, which substitute is working which tasks, etc. and other
information desired by the "target user".

Regards.

SHELDON OXENBERG
LMP Technical Architect, SAP Workflow
CSC




From:	Edward Diehl <edwarddiehl at hotmail.com>
To:	<sap-wug at mit.edu>
Date:	08/08/2012 02:20 PM
Subject:	User substitutes
Sent by:	sap-wug-bounces at mit.edu



Hi All,

We are on ECC 6.0,  SAP Basis 701 level 7.

We want to use the inbox and substitutes to manage certain workflow tasks -
who gets them and who works them.

Ideally, I would like for work items to remain in the inbox of the target
user (the user who assigns the substitutes), even when the substitutes are
active.

Further, it would be really nice if, when one of the substitutes reserves
the work item, the item in the target inbox would remain and show the
substitutes user id under Actual Agent.  This would allow the target user
to "monitor" who is working which tasks.

Unfortunately, it's not working that way.  Currently:
- the active substitutes get the work item and nothing shows in the target
user's inbox.
- when the substitute ADOPTs the substitution (is set to Inactive), the
personal settings for the target inbox allow the work item to remain in
target user's inbox, but the Actual Agent is not populated.
- when the substitute Reserves the work item, it disappears from the target
user's inbox.

Are there some settings that I am overlooking?  It's been quite a while,
but I'm pretty sure the substitute functionality used to work that way.

Any feedback on this would be greatly appreciated.

Thanks,




Ed Diehl

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