User substitutes

[Edward Diehl]

Hi All,

We are on ECC 6.0,  SAP Basis 701 level 7.

We want to use the inbox and substitutes to manage certain workflow tasks - who gets them and who works them.

Ideally,
 I would like for work items to remain in the inbox of the target user 
(the user who assigns the substitutes), even when the substitutes are 
active.  

Further, it would be really nice if, when one of the 
substitutes reserves the work item, the item in the target inbox would 
remain and show the substitutes user id under Actual Agent.  This would 
allow the target user to "monitor" who is working which tasks.

Unfortunately, it's not working that way.  Currently:
- the active substitutes get the work item and nothing shows in the target user's inbox.
-
 when the substitute ADOPTs the substitution (is set to Inactive), the personal settings 
for the target inbox allow the work item to remain in target user's inbox, but the Actual 
Agent is not populated.
- when the substitute Reserves the work item, it disappears from the target user's inbox.

Are there some settings that I am overlooking?  It's been quite a while, but I'm pretty sure the substitute functionality used to work that way.

Any feedback on this would be greatly appreciated.

Thanks,


Ed Diehl



 		 	   		  
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