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<font style="font-size:16pt;" color="#000000" face="Garamond" size="4">Thanks, Sheldon. It is certainly behaving that way. What is interesting is that when the substitutes are active, the target user does not get anything. Certainly not what I expected.<br id="FontBreak"></font><br><br><font style="" face="Garamond"><font style="font-size:12pt" size="3"><strong><font style="font-size:12pt" size="3">Ed Diehl</font><br></strong></font></font><br><br><br><br><div><div id="SkyDrivePlaceholder"></div>> Subject: Re: User substitutes<br>> To: sap-wug@mit.edu<br>> From: soxenber@csc.com<br>> Date: Thu, 9 Aug 2012 08:52:16 -0400<br>> <br>> Hi Ed,<br>> <br>> I do not believe a work item that is "reserved" or work is started can<br>> appear in multiple Inboxes. I believe the work item can only be seen in<br>> the Inbox of the User reserving/working that work item. I believe the work<br>> item can only appear in multiple Inboxes when it is in "ready" status.<br>> <br>> As an alternative to your requirement, the "target user" can monitor who is<br>> working which work items using workflow reports (e.g. SWI1, SWI5, etc.).<br>> For example, you can develop specific reports that show who is working<br>> which tasks, which substitute is working which tasks, etc. and other<br>> information desired by the "target user".<br>> <br>> Regards.<br>> <br>> SHELDON OXENBERG<br>> LMP Technical Architect, SAP Workflow<br>> CSC<br>> <br>> <br>> <br>> <br>> From: Edward Diehl <edwarddiehl@hotmail.com><br>> To: <sap-wug@mit.edu><br>> Date: 08/08/2012 02:20 PM<br>> Subject: User substitutes<br>> Sent by: sap-wug-bounces@mit.edu<br>> <br>> <br>> <br>> Hi All,<br>> <br>> We are on ECC 6.0, SAP Basis 701 level 7.<br>> <br>> We want to use the inbox and substitutes to manage certain workflow tasks -<br>> who gets them and who works them.<br>> <br>> Ideally, I would like for work items to remain in the inbox of the target<br>> user (the user who assigns the substitutes), even when the substitutes are<br>> active.<br>> <br>> Further, it would be really nice if, when one of the substitutes reserves<br>> the work item, the item in the target inbox would remain and show the<br>> substitutes user id under Actual Agent. This would allow the target user<br>> to "monitor" who is working which tasks.<br>> <br>> Unfortunately, it's not working that way. Currently:<br>> - the active substitutes get the work item and nothing shows in the target<br>> user's inbox.<br>> - when the substitute ADOPTs the substitution (is set to Inactive), the<br>> personal settings for the target inbox allow the work item to remain in<br>> target user's inbox, but the Actual Agent is not populated.<br>> - when the substitute Reserves the work item, it disappears from the target<br>> user's inbox.<br>> <br>> Are there some settings that I am overlooking? It's been quite a while,<br>> but I'm pretty sure the substitute functionality used to work that way.<br>> <br>> Any feedback on this would be greatly appreciated.<br>> <br>> Thanks,<br>> <br>> <br>> <br>> <br>> Ed Diehl<br>> <br>> _______________________________________________<br>> SAP-WUG mailing list<br>> SAP-WUG@mit.edu<br>> http://mailman.mit.edu/mailman/listinfo/sap-wug<br>> <br>> <br>> _______________________________________________<br>> SAP-WUG mailing list<br>> SAP-WUG@mit.edu<br>> http://mailman.mit.edu/mailman/listinfo/sap-wug<br></div> </div></body>
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