performance issue while the user click on the email in MS outlook (extended notifications)

Tue Jun 7 19:29:34 EDT 2011

Hmmm very interesting!  Sounds like mail connection no set up correctly then.

Srinivas,
You'll find most of the HTML code in  the BSP application - look in the Message Template section of SWNCONFIG to get the exact name and then go to SE80 to look at the BSP application itself and examine the head/body.

You may also be able to see what you need in transaction SOST - i.e. bring up the outgoing mail and have a look at the options in the menu to see if you can see the raw message itself.
Cheers,
Jocelyn

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Srinivas Reddy
Sent: Monday, 6 June 2011 11:29 PM
To: SAP Workflow Users' Group
Subject: Re: performance issue while the user click on the email in MS outlook (extended notifications)

Hi Pournaras,

I am not able to understand "I propose that you open the source of the message and try to find calls to some service of the SAP application server/web dispatcher through HTTP(S)." could you please help in doing this.

On Sun, Jun 5, 2011 at 2:29 PM, Evangelos Pournaras <pourne at otenet.gr<mailto:pourne at otenet.gr>> wrote:
Hello Srinivas,

I have experienced something similar in the past; e-mails taking some seconds to respond from click to show.
It has been identified as an issue of the terminal being unable to communicate with the application server through the http(s) protocol in order to get HTML formatting information from there.
I can confirm this on your screenshots; in step 4 there is no HTML formatting shown.
The latency you are experiencing is the time the system tries and retries to contact the application server for this information; when the message finally shows some timeout or maximum retries threshold must have occurred.

I propose that you open the source of the message and try to find calls to some service of the SAP application server/web dispatcher through HTTP(S). Then try to access it from your web browser; most probably you will get an error that will help you identify why it cannot be accessed from the e-mail client as well.
In my case, it was a proxy issue.

Best regards,
Pournaras Evangelos

SAP Technical Expert - HR/Payroll Coordinator
TEKA SYSTEMS S.A.
252, Piraeus St. - 177 78 - Tavros
Athens - Greece
Tel: +30 210 489 8493
Mob: +30 6974 400525
Fax: +30 210 482 1474
E-mail: epournaras at teka.vionet.gr<mailto:epournaras at teka.vionet.gr>
www.tekasystems.com<http://www.tekasystems.com/>
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>] On Behalf Of Srinivas Reddy
Sent: Friday, June 03, 2011 5:03 PM

To: SAP Workflow Users' Group
Cc: daniel-benjamin.zaidspiner at sap.com<mailto:daniel-benjamin.zaidspiner at sap.com>
Subject: Re: performance issue while the user click on the email in MS outlook (extended notifications)

Hello All,

Thanks a lot for your replies. I would like to explain in detail what actually is happeing. Kindly check the attached document with screen prints of what is happeing?? Thanks in advance.
On Thu, Jun 2, 2011 at 6:31 PM, Hilsbos, Margaret A <Margaret.Hilsbos at dayzim.com<mailto:Margaret.Hilsbos at dayzim.com>> wrote:
Srini,

To enable / disable the mail send job I think you can use transaction SCOT. If possible have your Basis team do this, as it is their purview.

With the server off, run SWN_SELSEN. You will be able to see the generated emails in transaction SOST. Unsent emails will have a yellow triangle icon with a message like "waiting for service". If you delete those while they are in the unsent status then the mails will not be delivered. (Only delete the emails for your notifications - make sure you don't delete any other emails that should be sent!).

Once you've cleared the messages you want to 'dump', have Basis restart the mail send job. Anything still in the SOST queue waiting delivery will be sent the next time the mail job runs.

I hope this helps.  However, if you've already had messages delivered and new messages still have this problem.... I'm not sure how this helps you (are you sending daily reminders for all the old work items that haven't been completed?). But anyway that is how you delete messages you don't want to send.

Margaret Hilsbos
Business Systems Analyst, Corporate IT
Day & Zimmermann
(215) 299-5630

-----Original Message-----
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>] On Behalf Of Dart, Jocelyn
Sent: Thursday, June 02, 2011 2:12 AM
To: SAP Workflow Users' Group
Subject: RE: performance issue while the user click on the email in MS outlook (extended notifications)

Yes... Normally the basis guys fiddle with the mail server settings so the mails don't get delivered and we just clear out the old mails somehow so they don't get resent when we turn the mail server connection back on...

Sorry... one of those jobs I usually just hand over because the basis guys like to control the mail connection... someone in the list might be able to give a couple of clues?

-----Original Message-----
From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>] On Behalf Of Rick Bakker
Sent: Thursday, 2 June 2011 3:44 PM
To: SAP Workflow Users' Group
Subject: Re: performance issue while the user click on the email in MS outlook (extended notifications)

Hello,

I believe Jocelyn means you should just ignore the mails from the first run.

regards
Rick Bakker
hanabi technology

On Thu, Jun 2, 2011 at 3:38 PM, Srinivas Reddy
<ootasrinivasreddy at gmail.com<mailto:ootasrinivasreddy at gmail.com>> wrote:
> Hi Jocelyn,
>
> Thanks for your answer. The problem is only in test and production system.
> We have turned off the batch job for SWN_SELSEN report in development system
> but still the problem is not fixed . In your last statement "dump the mails
> from the first run". Please let me know how can I do this.
>
> On Thu, Jun 2, 2011 at 4:30 AM, Dart, Jocelyn <jocelyn.dart at sap.com<mailto:jocelyn.dart at sap.com>> wrote:
>>
>> Hi Srini,
>>
>> Often this happens in Test systems when the email notification is first
>> configured and there are 10s to 100s of work items in the one mail, and
>> hence the mail itself is huge.
>>
>>
>>
>> These days on sites we like to do an initial run of extended notifications
>> to generate the emails but dump the first lot of mails - e.g. by temporarily
>> preventing the mail server from delivering them.   After that the delta
>> mails should be smaller and perform reasonably provided you are running your
>> job at reasonable frequencies (at least once a day).
>>
>> If you are running the SWN_SELSEN program manually or turn off your batch
>> job for extended periods you need to repeat the process.  Often we just
>> doctor the mail server connection so that it is only active when we need it
>> for test  systems (and we usually don't turn it on at all for dev systems).
>>
>>
>>
>> It's usually not a problem in a production system, unless you are turning
>> on extended notifications after you have been live for some time... in which
>> case the same approach will work, i.e. dump the mails from the first run.
>>
>>
>>
>> Hope that helps.
>>
>> Regards,
>>
>> Jocelyn
>>
>>
>>
>>
>>
>> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>] On Behalf
>> Of Srinivas Reddy
>> Sent: Thursday, 2 June 2011 12:19 AM
>> To: SAP Workflow Users' Group
>> Subject: performance issue while the user click on the email in MS outlook
>> (extended notifications)
>>
>>
>>
>> Hi Experts,
>>
>> I am facing a performance issue while the user click on the email arrived
>> via extended notification in MS outlook.The email is taking so much time to
>> open. Is there any way to improve the performance.
>>
>> --
>> Thanks and Regards
>> Srini..
>> >>
>> _______________________________________________
>> SAP-WUG mailing list
>> SAP-WUG at mit.edu<mailto:SAP-WUG at mit.edu>
>> http://mailman.mit.edu/mailman/listinfo/sap-wug
>>
>
>
>
> --
> Thanks and Regards
> Srini..
> SAP Technical Consultant
> srinivasa.reddy.oota at sap.com<mailto:srinivasa.reddy.oota at sap.com>
> +919886760677
>
>
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu<mailto:SAP-WUG at mit.edu>
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>
>

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--
Thanks and Regards
Srini..

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--
Thanks and Regards
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SAP Technical Consultant
srinivasa.reddy.oota at sap.com<mailto:srinivasa.reddy.oota at sap.com>
+919886760677
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