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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hmmm very interesting! Sounds like mail connection no set up correctly then. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Srinivas, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You’ll find most of the HTML code in the BSP application – look in the Message Template section of SWNCONFIG to get the exact name and then go to SE80 to look at the BSP application itself and examine the head/body. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>You may also be able to see what you need in transaction SOST – i.e. bring up the outgoing mail and have a look at the options in the menu to see if you can see the raw message itself.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Jocelyn <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Srinivas Reddy<br><b>Sent:</b> Monday, 6 June 2011 11:29 PM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> Re: performance issue while the user click on the email in MS outlook (extended notifications)<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='color:black;background:white'>Hi </span><span lang=EN-US style='font-size:10.0pt;color:navy;background:white'>Pournaras,</span><o:p></o:p></p></div><p><span lang=EN-US style='font-size:10.0pt;color:black;background:white'>I am not able to understand <strong>"</strong></span><strong><span lang=EN-US style='font-size:10.0pt;color:blue;background:white'>I propose that you open the source of the message and try to find calls to some service of the SAP application server/web dispatcher through HTTP(S)."</span></strong><span lang=EN-US style='font-size:10.0pt;color:blue;background:white'> could you please help in doing this.</span><o:p></o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p></div><div><p class=MsoNormal>On Sun, Jun 5, 2011 at 2:29 PM, Evangelos Pournaras <<a href="mailto:pourne@otenet.gr">pourne@otenet.gr</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>Hello Srinivas,</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'> </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>I have experienced something similar in the past; e-mails taking some seconds to respond from click to show.</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>It has been identified as an issue of the terminal being unable to communicate with the application server through the http(s) protocol in order to get HTML formatting information from there.</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>I can confirm this on your screenshots; in step 4 there is no HTML formatting shown. </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>The latency you are experiencing is the time the system tries and retries to contact the application server for this information; when the message finally shows some timeout or maximum retries threshold must have occurred.</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'> </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>I propose that you open the source of the message and try to find calls to some service of the SAP application server/web dispatcher through HTTP(S). Then try to access it from your web browser; most probably you will get an error that will help you identify why it cannot be accessed from the e-mail client as well. </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>In my case, it was a proxy issue.</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'> </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'> </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'> </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:10.0pt;color:blue'>Best regards,</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:10.0pt;color:navy'>Pournaras Evangelos</span></b><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;color:blue'> </span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:7.5pt;color:gray'>SAP Technical Expert – HR/Payroll Coordinator</span></b><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;color:gray'>TEKA SYSTEMS S.A.</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;color:gray'>252, Piraeus St. - 177 78 - Tavros</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;color:gray'>Athens - Greece</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;color:gray'>Tel: +30 210 489 8493</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;color:gray'>Mob: +30 6974 400525</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;color:gray'>Fax: +30 210 482 1474</span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:7.5pt;color:gray'>E-mail</span><span lang=EN-US style='font-size:7.5pt;color:blue'>: <a href="mailto:epournaras@teka.vionet.gr" target="_blank">epournaras@teka.vionet.gr</a></span><span lang=EL><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL style='font-size:11.0pt;color:blue'><a href="http://www.tekasystems.com/" target="_blank" title="http://www.tekasystems.com/ blocked::http://www.tekasystems.com/"><span style='font-size:7.5pt'>www.tekasystems.com</span></a></span><span lang=EL><o:p></o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:10.0pt'>From:</span></b><span lang=EN-US style='font-size:10.0pt'> <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a> [mailto:<a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>] <b>On Behalf Of </b>Srinivas Reddy<br><b>Sent:</b> Friday, June 03, 2011 5:03 PM <o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'><br><b>To:</b> SAP Workflow Users' Group<o:p></o:p></span></p></div><div><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt'>Cc:</span></b><span lang=EN-US style='font-size:10.0pt'> <a href="mailto:daniel-benjamin.zaidspiner@sap.com" target="_blank">daniel-benjamin.zaidspiner@sap.com</a><o:p></o:p></span></p></div><div><div><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt'>Subject:</span></b><span lang=EN-US style='font-size:10.0pt'> Re: performance issue while the user click on the email in MS outlook (extended notifications)<o:p></o:p></span></p></div></div></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL> <o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL>Hello All,<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span lang=EL>Thanks a lot for your replies. I would like to explain in detail what actually is happeing. Kindly check the attached document with screen prints of what is happeing?? Thanks in advance.<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL>On Thu, Jun 2, 2011 at 6:31 PM, Hilsbos, Margaret A <<a href="mailto:Margaret.Hilsbos@dayzim.com" target="_blank">Margaret.Hilsbos@dayzim.com</a>> wrote:<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL>Srini,<br><br>To enable / disable the mail send job I think you can use transaction SCOT. If possible have your Basis team do this, as it is their purview.<br><br>With the server off, run SWN_SELSEN. You will be able to see the generated emails in transaction SOST. Unsent emails will have a yellow triangle icon with a message like "waiting for service". If you delete those while they are in the unsent status then the mails will not be delivered. (Only delete the emails for your notifications - make sure you don't delete any other emails that should be sent!).<br><br>Once you've cleared the messages you want to 'dump', have Basis restart the mail send job. Anything still in the SOST queue waiting delivery will be sent the next time the mail job runs.<br><br>I hope this helps. However, if you've already had messages delivered and new messages still have this problem.... I'm not sure how this helps you (are you sending daily reminders for all the old work items that haven't been completed?). But anyway that is how you delete messages you don't want to send.<br><br>Margaret Hilsbos<br>Business Systems Analyst, Corporate IT<br>Day & Zimmermann<br>(215) 299-5630<o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL><br><br><br>-----Original Message-----<br>From: <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a> [mailto:<a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>] On Behalf Of Dart, Jocelyn<br>Sent: Thursday, June 02, 2011 2:12 AM<br>To: SAP Workflow Users' Group<o:p></o:p></span></p></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL>Subject: RE: performance issue while the user click on the email in MS outlook (extended notifications)<br><br>Yes... Normally the basis guys fiddle with the mail server settings so the mails don't get delivered and we just clear out the old mails somehow so they don't get resent when we turn the mail server connection back on...<br><br>Sorry... one of those jobs I usually just hand over because the basis guys like to control the mail connection... someone in the list might be able to give a couple of clues?<br><br><br>-----Original Message-----<br>From: <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a> [mailto:<a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>] On Behalf Of Rick Bakker<br>Sent: Thursday, 2 June 2011 3:44 PM<br>To: SAP Workflow Users' Group<br>Subject: Re: performance issue while the user click on the email in MS outlook (extended notifications)<br><br>Hello,<br><br>I believe Jocelyn means you should just ignore the mails from the first run.<br><br>regards<br>Rick Bakker<br>hanabi technology<br><br>On Thu, Jun 2, 2011 at 3:38 PM, Srinivas Reddy<br><<a href="mailto:ootasrinivasreddy@gmail.com" target="_blank">ootasrinivasreddy@gmail.com</a>> wrote:<br>> Hi Jocelyn,<br>><br>> Thanks for your answer. The problem is only in test and production system.<br>> We have turned off the batch job for SWN_SELSEN report in development system<br>> but still the problem is not fixed . In your last statement "dump the mails<br>> from the first run". Please let me know how can I do this.<br>><br>> On Thu, Jun 2, 2011 at 4:30 AM, Dart, Jocelyn <<a href="mailto:jocelyn.dart@sap.com" target="_blank">jocelyn.dart@sap.com</a>> wrote:<br>>><br>>> Hi Srini,<br>>><br>>> Often this happens in Test systems when the email notification is first<br>>> configured and there are 10s to 100s of work items in the one mail, and<br>>> hence the mail itself is huge.<br>>><br>>><br>>><br>>> These days on sites we like to do an initial run of extended notifications<br>>> to generate the emails but dump the first lot of mails - e.g. by temporarily<br>>> preventing the mail server from delivering them. After that the delta<br>>> mails should be smaller and perform reasonably provided you are running your<br>>> job at reasonable frequencies (at least once a day).<br>>><br>>> If you are running the SWN_SELSEN program manually or turn off your batch<br>>> job for extended periods you need to repeat the process. Often we just<br>>> doctor the mail server connection so that it is only active when we need it<br>>> for test systems (and we usually don't turn it on at all for dev systems).<br>>><br>>><br>>><br>>> It's usually not a problem in a production system, unless you are turning<br>>> on extended notifications after you have been live for some time... in which<br>>> case the same approach will work, i.e. dump the mails from the first run.<br>>><br>>><br>>><br>>> Hope that helps.<br>>><br>>> Regards,<br>>><br>>> Jocelyn<br>>><br>>><br>>><br>>><br>>><br>>> From: <a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a> [mailto:<a href="mailto:sap-wug-bounces@mit.edu" target="_blank">sap-wug-bounces@mit.edu</a>] On Behalf<br>>> Of Srinivas Reddy<br>>> Sent: Thursday, 2 June 2011 12:19 AM<br>>> To: SAP Workflow Users' Group<br>>> Subject: performance issue while the user click on the email in MS outlook<br>>> (extended notifications)<br>>><br>>><br>>><br>>> Hi Experts,<br>>><br>>> I am facing a performance issue while the user click on the email arrived<br>>> via extended notification in MS outlook.The email is taking so much time to<br>>> open. Is there any way to improve the performance.<br>>><br>>> --<br>>> Thanks and Regards<br>>> Srini..<br>>> >><br>>> _______________________________________________<br>>> SAP-WUG mailing list<br>>> <a href="mailto:SAP-WUG@mit.edu" target="_blank">SAP-WUG@mit.edu</a><br>>> <a href="http://mailman.mit.edu/mailman/listinfo/sap-wug" target="_blank">http://mailman.mit.edu/mailman/listinfo/sap-wug</a><br>>><br>><br>><br>><br>> --<br>> Thanks and Regards<br>> Srini..<br>> SAP Technical Consultant<br>> <a href="mailto:srinivasa.reddy.oota@sap.com" target="_blank">srinivasa.reddy.oota@sap.com</a><br>> +919886760677<br>><br>><br>> _______________________________________________<br>> SAP-WUG mailing list<br>> <a href="mailto:SAP-WUG@mit.edu" target="_blank">SAP-WUG@mit.edu</a><br>> <a href="http://mailman.mit.edu/mailman/listinfo/sap-wug" target="_blank">http://mailman.mit.edu/mailman/listinfo/sap-wug</a><br>><br>><br><br>_______________________________________________<br>SAP-WUG mailing list<br><a href="mailto:SAP-WUG@mit.edu" target="_blank">SAP-WUG@mit.edu</a><br><a href="http://mailman.mit.edu/mailman/listinfo/sap-wug" target="_blank">http://mailman.mit.edu/mailman/listinfo/sap-wug</a><br><br>_______________________________________________<br>SAP-WUG mailing list<br><a href="mailto:SAP-WUG@mit.edu" target="_blank">SAP-WUG@mit.edu</a><br><a href="http://mailman.mit.edu/mailman/listinfo/sap-wug" target="_blank">http://mailman.mit.edu/mailman/listinfo/sap-wug</a><br><br>_______________________________________________<br>SAP-WUG mailing list<br><a href="mailto:SAP-WUG@mit.edu" target="_blank">SAP-WUG@mit.edu</a><br><a href="http://mailman.mit.edu/mailman/listinfo/sap-wug" target="_blank">http://mailman.mit.edu/mailman/listinfo/sap-wug</a><o:p></o:p></span></p></div></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EL><br><br clear=all><br>-- <br>Thanks and Regards<br>Srini..<o:p></o:p></span></p></div></div></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>SAP-WUG mailing list<br><a href="mailto:SAP-WUG@mit.edu">SAP-WUG@mit.edu</a><br><a href="http://mailman.mit.edu/mailman/listinfo/sap-wug" target="_blank">http://mailman.mit.edu/mailman/listinfo/sap-wug</a><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><br><br clear=all><br>-- <br>Thanks and Regards<br>Srini..<br>SAP Technical Consultant<br><a href="mailto:srinivasa.reddy.oota@sap.com">srinivasa.reddy.oota@sap.com</a><br>+919886760677<o:p></o:p></p></div></body></html>