performance issue while the user click on the email in MS outlook (extended notifications)

Mon Jun 6 09:28:59 EDT 2011

Hi Pournaras,

I am not able to understand *"**I propose that you open the source of the
message and try to find calls to some service of the SAP application
server/web dispatcher through HTTP(S)."* could you please help in doing
this.

On Sun, Jun 5, 2011 at 2:29 PM, Evangelos Pournaras <pourne at otenet.gr>wrote:

>  Hello Srinivas,
>
>
>
> I have experienced something similar in the past; e-mails taking some
> seconds to respond from click to show.
>
> It has been identified as an issue of the terminal being unable to
> communicate with the application server through the http(s) protocol in
> order to get HTML formatting information from there.
>
> I can confirm this on your screenshots; in step 4 there is no HTML
> formatting shown.
>
> The latency you are experiencing is the time the system tries and retries
> to contact the application server for this information; when the message
> finally shows some timeout or maximum retries threshold must have occurred.
>
>
>
> I propose that you open the source of the message and try to find calls to
> some service of the SAP application server/web dispatcher through HTTP(S).
> Then try to access it from your web browser; most probably you will get an
> error that will help you identify why it cannot be accessed from the e-mail
> client as well.
>
> In my case, it was a proxy issue.
>
>
>
>
>
>
>
> Best regards,
>
> *Pournaras Evangelos*
>
>
>
> *SAP Technical Expert – HR/Payroll Coordinator*
>
> TEKA SYSTEMS S.A.
>
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>
> Athens - Greece
>
> Tel: +30 210 489 8493
>
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> E-mail: epournaras at teka.vionet.gr
>
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>
> *From:* sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On
> Behalf Of *Srinivas Reddy
> *Sent:* Friday, June 03, 2011 5:03 PM
>
> *To:* SAP Workflow Users' Group
> *Cc:* daniel-benjamin.zaidspiner at sap.com
>  *Subject:* Re: performance issue while the user click on the email in MS
> outlook (extended notifications)
>
>
>
> Hello All,
>
>
>
> Thanks a lot for your replies. I would like to explain in detail what
> actually is happeing. Kindly check the attached document with screen prints
> of what is happeing?? Thanks in advance.
>
> On Thu, Jun 2, 2011 at 6:31 PM, Hilsbos, Margaret A <
> Margaret.Hilsbos at dayzim.com> wrote:
>
> Srini,
>
> To enable / disable the mail send job I think you can use transaction SCOT.
> If possible have your Basis team do this, as it is their purview.
>
> With the server off, run SWN_SELSEN. You will be able to see the generated
> emails in transaction SOST. Unsent emails will have a yellow triangle icon
> with a message like "waiting for service". If you delete those while they
> are in the unsent status then the mails will not be delivered. (Only delete
> the emails for your notifications - make sure you don't delete any other
> emails that should be sent!).
>
> Once you've cleared the messages you want to 'dump', have Basis restart the
> mail send job. Anything still in the SOST queue waiting delivery will be
> sent the next time the mail job runs.
>
> I hope this helps.  However, if you've already had messages delivered and
> new messages still have this problem.... I'm not sure how this helps you
> (are you sending daily reminders for all the old work items that haven't
> been completed?). But anyway that is how you delete messages you don't want
> to send.
>
> Margaret Hilsbos
> Business Systems Analyst, Corporate IT
> Day & Zimmermann
> (215) 299-5630
>
>
>
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Dart, Jocelyn
> Sent: Thursday, June 02, 2011 2:12 AM
> To: SAP Workflow Users' Group
>
> Subject: RE: performance issue while the user click on the email in MS
> outlook (extended notifications)
>
> Yes... Normally the basis guys fiddle with the mail server settings so the
> mails don't get delivered and we just clear out the old mails somehow so
> they don't get resent when we turn the mail server connection back on...
>
> Sorry... one of those jobs I usually just hand over because the basis guys
> like to control the mail connection... someone in the list might be able to
> give a couple of clues?
>
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Rick Bakker
> Sent: Thursday, 2 June 2011 3:44 PM
> To: SAP Workflow Users' Group
> Subject: Re: performance issue while the user click on the email in MS
> outlook (extended notifications)
>
> Hello,
>
> I believe Jocelyn means you should just ignore the mails from the first
> run.
>
> regards
> Rick Bakker
> hanabi technology
>
> On Thu, Jun 2, 2011 at 3:38 PM, Srinivas Reddy
> <ootasrinivasreddy at gmail.com> wrote:
> > Hi Jocelyn,
> >
> > Thanks for your answer. The problem is only in test and production
> system.
> > We have turned off the batch job for SWN_SELSEN report in development
> system
> > but still the problem is not fixed . In your last statement "dump the
> mails
> > from the first run". Please let me know how can I do this.
> >
> > On Thu, Jun 2, 2011 at 4:30 AM, Dart, Jocelyn <jocelyn.dart at sap.com>
> wrote:
> >>
> >> Hi Srini,
> >>
> >> Often this happens in Test systems when the email notification is first
> >> configured and there are 10s to 100s of work items in the one mail, and
> >> hence the mail itself is huge.
> >>
> >>
> >>
> >> These days on sites we like to do an initial run of extended
> notifications
> >> to generate the emails but dump the first lot of mails - e.g. by
> temporarily
> >> preventing the mail server from delivering them.   After that the delta
> >> mails should be smaller and perform reasonably provided you are running
> your
> >> job at reasonable frequencies (at least once a day).
> >>
> >> If you are running the SWN_SELSEN program manually or turn off your
> batch
> >> job for extended periods you need to repeat the process.  Often we just
> >> doctor the mail server connection so that it is only active when we need
> it
> >> for test  systems (and we usually don't turn it on at all for dev
> systems).
> >>
> >>
> >>
> >> It's usually not a problem in a production system, unless you are
> turning
> >> on extended notifications after you have been live for some time... in
> which
> >> case the same approach will work, i.e. dump the mails from the first
> run.
> >>
> >>
> >>
> >> Hope that helps.
> >>
> >> Regards,
> >>
> >> Jocelyn
> >>
> >>
> >>
> >>
> >>
> >> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf
> >> Of Srinivas Reddy
> >> Sent: Thursday, 2 June 2011 12:19 AM
> >> To: SAP Workflow Users' Group
> >> Subject: performance issue while the user click on the email in MS
> outlook
> >> (extended notifications)
> >>
> >>
> >>
> >> Hi Experts,
> >>
> >> I am facing a performance issue while the user click on the email
> arrived
> >> via extended notification in MS outlook.The email is taking so much time
> to
> >> open. Is there any way to improve the performance.
> >>
> >> --
> >> Thanks and Regards
> >> Srini..
> >> >>
> >> _______________________________________________
> >> SAP-WUG mailing list
> >> SAP-WUG at mit.edu
> >> http://mailman.mit.edu/mailman/listinfo/sap-wug
> >>
> >
> >
> >
> > --
> > Thanks and Regards
> > Srini..
> > SAP Technical Consultant
> > srinivasa.reddy.oota at sap.com
> > +919886760677
> >
> >
> > _______________________________________________
> > SAP-WUG mailing list
> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >
> >
>
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>
>
>
> --
> Thanks and Regards
> Srini..
>
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
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>
>

-- 
Thanks and Regards
Srini..
SAP Technical Consultant
srinivasa.reddy.oota at sap.com
+919886760677
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