Workflow hanging in step stating it has completed. Will notproceed to next step.

[Keohan, Susan - 1140 - MITLL]

Hi David,
I hate to ask the obvious, but have you checked that all the background jobs are set up and running correctly?
Sue

---
Susan R. Keohan
SAP Workflow Specialist
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
Phone: 781-981-3561
Fax:   781-981-1607
keohan at ll.mit.edu<mailto:keohan at ll.mit.edu>




From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Neumann, Marcia
Sent: Thursday, January 20, 2011 2:57 PM
To: SAP Workflow Users' Group
Subject: RE: Workflow hanging in step stating it has completed. Will notproceed to next step.

David,

We have had that issue when the user tries to execute multiple work items together instead of one at a time.  The work item step itself has a status of "Completed".  These workflows become unrecoverable when this happens.  Container Values for result are missing.

We have found this problem occurs in the following situation:

1. Personal Workflow Settings of the users Business Workplace Inbox has
the setting "Transfer of Execution to other Work Items Possible"
checked.
2. The user executes multiple user decision work items at one time from
their Business Workplace Inbox.
3. The user selects the user action to take for the first work item.
4. A pop-up is received asking to propagate the user action.
5. The user selects "Yes" when prompted to propagate the user action.
6. The first work item and workflow completes successfully.
7. The remaining workflows that had the user action propagated go into
error because the result of the user decision is missing.

Marcia Neumann
IT Claims/CSU Development & Support
513 870-2300 Ext 4461
Confidentiality notice: The information included in this e-mail, including any attachments, is for the sole use of the intended recipient and may contain information that is confidential and protected. Any unauthorized review, use, disclosure, distribution or similar action is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the original message immediately.
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Pinciak, David
Sent: Thursday, January 20, 2011 2:52 PM
To: SAP Workflow Users' Group
Subject: RE: Workflow hanging in step stating it has completed. Will notproceed to next step.

No dumps.

________________________________
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Alon Raskin
Sent: Thursday, January 20, 2011 2:02 PM
To: SAP Workflow Users' Group
Subject: RE: Workflow hanging in step stating it has completed. Will not proceed to next step.
Any short dumps in the system that seem to correlate?

Alon Raskin
e: araskin at go3i.com<mailto:araskin at 3i-consulting.com>

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Pinciak, David
Sent: Thursday, January 20, 2011 12:47 PM
To: sap-wug at mit.edu
Subject: Workflow hanging in step stating it has completed. Will not proceed to next step.

Hello Workflow experts. I'm stuck and need help.

I'm having a problem with Workflow in our Pre-Prod environment. It's becoming a critical issue. It's inhibiting our ability to test.

Workflows will process until they reach a point. The Workflow will then stop processing at that step. The log will indicate the step has completed, but the workflow will not proceed to the next step.

I've searched the SDN and Google, but haven't been able to find this issue posted.

When comparing the step history for the hung workflow in Pre-Prod to a successful workflow in Q/A or prod, I notice that the pre-prod workflow is missing the fourth execution step that is seen in the successful workflow. "Result Processing" is missing from the pre-prod workflow. At this point the workflow hangs. The screen prints are  in the attached document.

Can you give me any insight into what may be causing this problem?

The issue is happening with a variety of Workflows.

Any help is appreciated.

---------------------------------------------------------

This e-mail transmission may contain information that is

proprietary, privileged and/or confidential and is

intended exclusively for the person(s) to whom it is

addressed. Any use, copying, retention or disclosure by

any person other than the intended recipient or the

intended recipient's designees is strictly prohibited. If

you are not the intended recipient or their designee,

please notify the sender immediately by return e-mail and

delete all copies.

---------------------------------------------------------
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20110120/a6d6b3a0/attachment.htm