Workflow hanging in step stating it has completed. Will not proceed to next step.

[Sheldon Oxenberg]

Hi Marcia,

The workflows which you reference are recoverable.  You should be able to
access the Technical View of the work item and use Edit > Change to Change
the Container Elements (e.g. add the missing result) and then restart the
workflow, or use transactions such as SWIA, SWF_ADM_SUSPEND, SWPR, SWPC.


Regards.

SHELDON OXENBERG
System Architect Principal Leader
LMP Technical Architect, SAP Workflow
CSC



                                                                                                                       
  From:       "Neumann, Marcia" <Marcia_Neumann at cinfin.com>                                                            
                                                                                                                       
  To:         "SAP Workflow Users' Group" <sap-wug at mit.edu>                                                            
                                                                                                                       
  Date:       01/20/2011 02:59 PM                                                                                      
                                                                                                                       
  Subject:    RE: Workflow hanging in step stating it has completed. Will	notproceed to next step.                     
                                                                                                                       





David,

We have had that issue when the user tries to execute multiple work items
together instead of one at a time.  The work item step itself has a status
of “Completed”.  These workflows become unrecoverable when this happens.
Container Values for result are missing.

We have found this problem occurs in the following situation:

1. Personal Workflow Settings of the users Business Workplace Inbox has
the setting “Transfer of Execution to other Work Items Possible”
checked.
2. The user executes multiple user decision work items at one time from
their Business Workplace Inbox.
3. The user selects the user action to take for the first work item.
4. A pop-up is received asking to propagate the user action.
5. The user selects “Yes” when prompted to propagate the user action.
6. The first work item and workflow completes successfully.
7. The remaining workflows that had the user action propagated go into
error because the result of the user decision is missing.

Marcia Neumann
IT Claims/CSU Development & Support
513 870-2300 Ext 4461
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From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Pinciak, David
Sent: Thursday, January 20, 2011 2:52 PM
To: SAP Workflow Users' Group
Subject: RE: Workflow hanging in step stating it has completed. Will
notproceed to next step.

No dumps.


From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Alon Raskin
Sent: Thursday, January 20, 2011 2:02 PM
To: SAP Workflow Users' Group
Subject: RE: Workflow hanging in step stating it has completed. Will not
proceed to next step.
Any short dumps in the system that seem to correlate?

Alon Raskin
e: araskin at go3i.com

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Pinciak, David
Sent: Thursday, January 20, 2011 12:47 PM
To: sap-wug at mit.edu
Subject: Workflow hanging in step stating it has completed. Will not
proceed to next step.

Hello Workflow experts. I'm stuck and need help.

I’m having a problem with Workflow in our Pre-Prod environment. It’s
becoming a critical issue. It’s inhibiting our ability to test.

Workflows will process until they reach a point. The Workflow will then
stop processing at that step. The log will indicate the step has completed,
but the workflow will not proceed to the next step.

I've searched the SDN and Google, but haven't been able to find this issue
posted.

When comparing the step history for the hung workflow in Pre-Prod to a
successful workflow in Q/A or prod, I notice that the pre-prod workflow is
missing the fourth execution step that is seen in the successful workflow.
"Result Processing" is missing from the pre-prod workflow. At this point
the workflow hangs. The screen prints are  in the attached document.

Can you give me any insight into what may be causing this problem?

The issue is happening with a variety of Workflows.

Any help is appreciated.
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