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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Hi David,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>I hate to ask the obvious, but have you checked that all the background jobs are set up and running correctly?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Sue<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>---<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Susan R. Keohan<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>SAP Workflow Specialist<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>MIT Lincoln Laboratory<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>244 Wood Street<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>LI-200<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Lexington, MA. 02420<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Phone: 781-981-3561<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Fax: 781-981-1607<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><a href="mailto:keohan@ll.mit.edu"><span style='color:blue'>keohan@ll.mit.edu</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Neumann, Marcia<br><b>Sent:</b> Thursday, January 20, 2011 2:57 PM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: Workflow hanging in step stating it has completed. Will notproceed to next step.<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>David,<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have had that issue when the user tries to execute multiple work items together instead of one at a time. The work item step itself has a status of “Completed”. These workflows become unrecoverable when this happens. Container Values for result are missing.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have found this problem occurs in the following situation:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>1. Personal Workflow Settings of the users Business Workplace Inbox has<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>the setting “Transfer of Execution to other Work Items Possible”<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>checked.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>2. The user executes multiple user decision work items at one time from<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>their Business Workplace Inbox.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>3. The user selects the user action to take for the first work item.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>4. A pop-up is received asking to propagate the user action.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>5. The user selects “Yes” when prompted to propagate the user action.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>6. The first work item and workflow completes successfully.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>7. The remaining workflows that had the user action propagated go into<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>error because the result of the user decision is missing.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Marcia Neumann</span><span style='color:#1F497D'> <br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>I</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>T Claims/CSU Development & Support</span><span style='color:#1F497D'> <br></span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>513 870-2300 Ext 4461</span><span style='color:#1F497D'> <o:p></o:p></span></p></div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>Confidentiality notice:</span></b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'> The information included in this e-mail,<i> including any attachments,</i> is for the sole use of the intended recipient and may contain information that is confidential and protected. Any unauthorized review, use, disclosure, distribution or similar action is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the original message immediately.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Pinciak, David<br><b>Sent:</b> Thursday, January 20, 2011 2:52 PM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: Workflow hanging in step stating it has completed. Will notproceed to next step.<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-family:"MS Sans Serif";color:maroon'>No dumps.</span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=2 width="100%" align=center></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Alon Raskin<br><b>Sent:</b> Thursday, January 20, 2011 2:02 PM<br><b>To:</b> SAP Workflow Users' Group<br><b>Subject:</b> RE: Workflow hanging in step stating it has completed. Will not proceed to next step.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Any short dumps in the system that seem to correlate?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'>Alon Raskin</span></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'>e:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'> <b><a href="mailto:araskin@3i-consulting.com" title="mailto:araskin@3i-consulting.com blocked::mailto:araskin@3i-consulting.com">araskin@go3i.com</a></b></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Pinciak, David<br><b>Sent:</b> Thursday, January 20, 2011 12:47 PM<br><b>To:</b> sap-wug@mit.edu<br><b>Subject:</b> Workflow hanging in step stating it has completed. Will not proceed to next step.<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'>Hello Workflow experts. I'm stuck and need help. </span> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:maroon'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"MS Sans Serif";color:maroon'>I’m having a problem with Workflow in our Pre-Prod environment. It’s becoming a critical issue. It’s inhibiting our ability to test.</span><span style='color:maroon'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:maroon'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'>Workflows will process until they reach a point. The Workflow will then stop processing at that step. The log will indicate the step has completed, but the workflow will not proceed to the next step. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'>I've searched the SDN and Google, but haven't been able to find this issue posted.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'>When comparing the step history for the hung workflow in Pre-Prod to a successful workflow in Q/A or prod, I notice that the pre-prod workflow is missing the fourth execution step that is seen in the successful workflow. "Result Processing" is missing from the pre-prod workflow. At this point the workflow hangs. The screen prints are in the attached document.</span><span style='font-size:10.0pt;color:maroon'><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'>Can you give me any insight into what may be causing this problem? <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'>The issue is happening with a variety of Workflows. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'><o:p> </o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"MS Sans Serif";color:maroon'>Any help is appreciated.<o:p></o:p></span></p></div><pre>---------------------------------------------------------<o:p></o:p></pre><pre>This e-mail transmission may contain information that is <o:p></o:p></pre><pre>proprietary, privileged and/or confidential and is<o:p></o:p></pre><pre>intended exclusively for the person(s) to whom it is<o:p></o:p></pre><pre>addressed. Any use, copying, retention or disclosure by<o:p></o:p></pre><pre>any person other than the intended recipient or the<o:p></o:p></pre><pre>intended recipient's designees is strictly prohibited. If<o:p></o:p></pre><pre>you are not the intended recipient or their designee,<o:p></o:p></pre><pre>please notify the sender immediately by return e-mail and<o:p></o:p></pre><pre>delete all copies.<o:p></o:p></pre><pre>---------------------------------------------------------<o:p></o:p></pre></div></body></html>