Workflow hanging in step stating it has completed. Will notproceed to next step.

[Neumann, Marcia]

We have had that issue when the user tries to execute multiple work
items together instead of one at a time.  The work item step itself has
a status of "Completed".  These workflows become unrecoverable when this
happens.  Container Values for result are missing.

 

We have found this problem occurs in the following situation:

 

1. Personal Workflow Settings of the users Business Workplace Inbox has

the setting "Transfer of Execution to other Work Items Possible"

checked.

2. The user executes multiple user decision work items at one time from

their Business Workplace Inbox.

3. The user selects the user action to take for the first work item.

4. A pop-up is received asking to propagate the user action.

5. The user selects "Yes" when prompted to propagate the user action.

6. The first work item and workflow completes successfully.

7. The remaining workflows that had the user action propagated go into

error because the result of the user decision is missing.

 

Marcia Neumann 
IT Claims/CSU Development & Support 
Ext 4461 

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From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Edward Diehl
Sent: Thursday, January 20, 2011 2:03 PM
To: sap-wug at mit.edu
Subject: RE: Workflow hanging in step stating it has completed. Will
notproceed to next step.

 

The most common reason I have found for this behavior is that workflow
cannot resolve an agent assignment rule further on down in the flow.

________________________________

Subject: Workflow hanging in step stating it has completed. Will not
proceed to next step.
Date: Thu, 20 Jan 2011 13:47:00 -0500
From: DPinciak at massmutual.com
To: sap-wug at mit.edu

Hello Workflow experts. I'm stuck and need help.  

I'm having a problem with Workflow in our Pre-Prod environment. It's
becoming a critical issue. It's inhibiting our ability to test.

Workflows will process until they reach a point. The Workflow will then
stop processing at that step. The log will indicate the step has
completed, but the workflow will not proceed to the next step.   

I've searched the SDN and Google, but haven't been able to find this
issue posted.

When comparing the step history for the hung workflow in Pre-Prod to a
successful workflow in Q/A or prod, I notice that the pre-prod workflow
is missing the fourth execution step that is seen in the successful
workflow. "Result Processing" is missing from the pre-prod workflow. At
this point the workflow hangs. The screen prints are  in the attached
document.

Can you give me any insight into what may be causing this problem? 

The issue is happening with a variety of Workflows. 

Any help is appreciated.

 

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