Workflow hanging in step stating it has completed. Will not proceed to next step.

[Sheldon Oxenberg]

Are there any RED LIGHTS with an indication of a problem in the Technical
Workflow Log for the hanging workflow, in any of the steps and step
history?
Are there any issues in the transaction SM58 tRFC queue?


SHELDON OXENBERG
System Architect Principal Leader
LMP Technical Architect, SAP Workflow
CSC



                                                                                                                       
  From:       Edward Diehl <edwarddiehl at hotmail.com>                                                                   
                                                                                                                       
  To:         <sap-wug at mit.edu>                                                                                        
                                                                                                                       
  Date:       01/20/2011 02:04 PM                                                                                      
                                                                                                                       
  Subject:    RE: Workflow hanging in step stating it has completed. Will not	proceed to next step.                  
                                                                                                                       





The most common reason I have found for this behavior is that workflow
cannot resolve an agent assignment rule further on down in the flow.

Subject: Workflow hanging in step stating it has completed. Will not
proceed to next step.
Date: Thu, 20 Jan 2011 13:47:00 -0500
From: DPinciak at massmutual.com
To: sap-wug at mit.edu

Hello Workflow experts. I'm stuck and need help.


I’m having a problem with Workflow in our Pre-Prod environment. It’s
becoming a critical issue. It’s inhibiting our ability to test.
Workflows will process until they reach a point. The Workflow will then
stop processing at that step. The log will indicate the step has completed,
but the workflow will not proceed to the next step.
I've searched the SDN and Google, but haven't been able to find this issue
posted.
When comparing the step history for the hung workflow in Pre-Prod to a
successful workflow in Q/A or prod, I notice that the pre-prod workflow is
missing the fourth execution step that is seen in the successful workflow.
"Result Processing" is missing from the pre-prod workflow. At this point
the workflow hangs. The screen prints are  in the attached document.
Can you give me any insight into what may be causing this problem?
The issue is happening with a variety of Workflows.
Any help is appreciated.



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