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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have had that issue when the user tries to execute multiple work items together instead of one at a time. The work item step itself has a status of “Completed”. These workflows become unrecoverable when this happens. Container Values for result are missing.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have found this problem occurs in the following situation:<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>1. Personal Workflow Settings of the users Business Workplace Inbox has<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>the setting “Transfer of Execution to other Work Items Possible”<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>checked.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>2. The user executes multiple user decision work items at one time from<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>their Business Workplace Inbox.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>3. The user selects the user action to take for the first work item.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>4. A pop-up is received asking to propagate the user action.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>5. The user selects “Yes” when prompted to propagate the user action.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>6. The first work item and workflow completes successfully.<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>7. The remaining workflows that had the user action propagated go into<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>error because the result of the user decision is missing.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Marcia Neumann</span><span style='color:#1F497D'> <br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>I</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>T Claims/CSU Development & Support</span><span style='color:#1F497D'> <br></span><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>Ext 4461</span><span style='color:#1F497D'> <o:p></o:p></span></p></div><p class=MsoNormal><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>Confidentiality notice:</span></b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'> The information included in this e-mail,<i> including any attachments,</i> is for the sole use of the intended recipient and may contain information that is confidential and protected. Any unauthorized review, use, disclosure, distribution or similar action is prohibited. If you are not the intended recipient, please contact the sender and delete all copies of the original message immediately.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <b>On Behalf Of </b>Edward Diehl<br><b>Sent:</b> Thursday, January 20, 2011 2:03 PM<br><b>To:</b> sap-wug@mit.edu<br><b>Subject:</b> RE: Workflow hanging in step stating it has completed. Will notproceed to next step.<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>The most common reason I have found for this behavior is that workflow cannot resolve an agent assignment rule further on down in the flow.<o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><hr size=2 width="100%" align=center id=stopSpelling></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Subject: Workflow hanging in step stating it has completed. Will not proceed to next step.<br>Date: Thu, 20 Jan 2011 13:47:00 -0500<br>From: DPinciak@massmutual.com<br>To: sap-wug@mit.edu<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>Hello Workflow experts. I'm stuck and need help. </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>I’m having a problem with Workflow in our Pre-Prod environment. It’s becoming a critical issue. It’s inhibiting our ability to test.</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>Workflows will process until they reach a point. The Workflow will then stop processing at that step. The log will indicate the step has completed, but the workflow will not proceed to the next step. </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>I've searched the SDN and Google, but haven't been able to find this issue posted.</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>Whe<span class=ecx587414418-20012011>n</span> comparing the step history for the hung workflow in Pre-Prod to a successful workflow in Q/A or prod, I notice that the pre-prod workflow is missing the fourth execution step that is seen in the successful workflow. "Result Processing" is missing from the pre-prod workflow. At this point the workflow hangs. The screen prints are in the attached document.</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>Can you give me any insight into what may be causing this problem? </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>The issue is happening with a variety of Workflows. </span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"MS Sans Serif","serif";color:maroon'>Any help is appreciated.</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p><pre>---------------------------------------------------------<br>This e-mail transmission may contain information that is <br>proprietary, privileged and/or confidential and is<br>intended exclusively for the person(s) to whom it is<br>addressed. 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