Workflow hanging in step stating it has completed. Will not proceed to next step.

[Edward Diehl]

The most common reason I have found for this behavior is that workflow cannot resolve an agent assignment rule further on down in the flow.

Subject: Workflow hanging in step stating it has completed. Will not	proceed to next step.
Date: Thu, 20 Jan 2011 13:47:00 -0500
From: DPinciak at massmutual.com
To: sap-wug at mit.edu









Hello Workflow 
experts. I'm stuck and need help. 
I’m having a problem 
with Workflow in our Pre-Prod environment. It’s becoming a critical issue. It’s 
inhibiting our ability to test.

Workflows will 
process until they reach a point. The Workflow will then stop processing at that 
step. The log will indicate the step has completed, but the workflow will not 
proceed to the next step.   

I've searched 
the SDN and Google, but haven't been able to find this issue 
posted.

When comparing the step history for the hung 
workflow in Pre-Prod to a successful workflow in Q/A or prod, I notice that the 
pre-prod workflow is missing the fourth execution step that is seen in the 
successful workflow. "Result Processing" is missing from the pre-prod workflow. 
At this point the workflow hangs. The screen prints are  in the 
attached document.

Can you give me any 
insight into what may be causing this problem? 

The issue is 
happening with a variety of Workflows. 

Any help is 
appreciated.
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