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The most common reason I have found for this behavior is that workflow cannot resolve an agent assignment rule further on down in the flow.<br><br><hr id="stopSpelling">Subject: Workflow hanging in step stating it has completed. Will not proceed to next step.<br>Date: Thu, 20 Jan 2011 13:47:00 -0500<br>From: DPinciak@massmutual.com<br>To: sap-wug@mit.edu<br><br>
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<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';">Hello Workflow
experts. I'm stuck and need help. </span>
</p><p class="ecxMsoNormal"><span style="color: maroon;"><font color="#800000" face="MS Sans Serif"></font></span></p><span style="color: maroon; font-family: 'MS Sans Serif','serif';">I’m having a problem
with Workflow in our Pre-Prod environment. It’s becoming a critical issue. It’s
inhibiting our ability to test.</span><span style="color: maroon;"></span><BR>
<p class="ecxMsoNormal"><span style="color: maroon;"><font color="#800000" face="MS Sans Serif"></font></span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';">Workflows will
process until they reach a point. The Workflow will then stop processing at that
step. The log will indicate the step has completed, but the workflow will not
proceed to the next step. </span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';"><font color="#800000" face="MS Sans Serif"></font></span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';">I've searched
the SDN and Google, but haven't been able to find this issue
posted.</span></p>
<p class="ecxMsoNormal"><span style="color: maroon;"><font face="MS Sans Serif"></font></span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';">Whe<span class="ecx587414418-20012011">n</span> comparing the step history for the hung
workflow in Pre-Prod to a successful workflow in Q/A or prod, I notice that the
pre-prod workflow is missing the fourth execution step that is seen in the
successful workflow. "Result Processing" is missing from the pre-prod workflow.
At this point the workflow hangs. The screen prints are in the
attached document.</span><span style="font-size: 10pt; color: maroon;"></span></p>
<p class="ecxMsoNormal"><span style="color: maroon;"><font face="MS Sans Serif"></font></span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';">Can you give me any
insight into what may be causing this problem? </span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';"></span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';">The issue is
happening with a variety of Workflows. </span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';"></span></p>
<p class="ecxMsoNormal"><span style="color: maroon; font-family: 'MS Sans Serif','serif';">Any help is
appreciated.</span></p></div>
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