Query regarding a particular problem in workflow.

[Tushar Shinde]

Hi Rick,
     Agent determination is already done, my concern is how it can be
handled at workflow level i.e sometimes I need to escalate to next agent
but sometimes the escalation should not happen. In same path how can I
control the escalation to happen or not to happen.
Any inputs for this.

Regards
Tushar Shinde.
tushar.shinde20 at gmail.com
ts_tushar at yahoo.co.in



On Sat, Dec 3, 2011 at 3:08 PM, Rick Bakker <rbakker at gmail.com> wrote:

> Hello,
>
> You will have to build a fairly complex agent determination method with
> ABAP.
>
> regards
> Rick Bakker
> hanabi technology
>
> On Sat, Dec 3, 2011 at 6:57 PM, Tushar Shinde <tushar.shinde20 at gmail.com>
> wrote:
> > Dear Workflow Team,
> >         I had a scenario to be built up in my existing workflow, the
> > scenario is, my existing workflow is of 2-Levels, wherein now based on
> the
> > new requirement I have to achieve the below mentioned purpose.
> > 1. When workflow triggers, it goes first to Reporting Manager (1st
> Level) ->
> > then to HOD(2nd Level), but now as per new requirement, if say today the
> > workitem comes in inbox of HOD(2nd Level), and if for next 1-day HOD is
> on
> > Leave also if HOD is directly reporting to President of company, then
> only
> > the workflow should be escalated to HR instead of escalating to
> President,
> > otherwise no need for any escalation.
> >
> > 2. But here, the main problem is, the workitem should initially goto HOD
> &
> > should get escalated only after 1-day, if HOD is on Leave only on that
> > particular day & only if HOD is direct reporting to President, if the
> > condition are not met than the workitem should not get escalated to HR or
> > President.
> >
> > 3.Also there is apossibility of 1st Level & 2nd Level are both same
> Agents
> > or Person, in that case I have to built a check at 1st Level also.
> >
> > One thing is sure that I have to branch into 2-condition if the person is
> > direct reporting to president than 1st Branch will execute else 2nd
> Branch
> > will execute. Now whatever escalation logic I have to implement is that
> will
> > be in 1st Branch.
> >
> > Hope, I am pretty much clear in explaining my problem. Please let me know
> > how best I can solve the problem.
> >
> > Happy Weekend.
> > God Bless.
> >
> > Best Regards
> > Tushar S.
> >
> >
> >
> >
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> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >
>
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