Query regarding a particular problem in workflow.

[Rick Bakker]

Hello,

You will have to build a fairly complex agent determination method with ABAP.

regards
Rick Bakker
hanabi technology

On Sat, Dec 3, 2011 at 6:57 PM, Tushar Shinde <tushar.shinde20 at gmail.com> wrote:
> Dear Workflow Team,
>         I had a scenario to be built up in my existing workflow, the
> scenario is, my existing workflow is of 2-Levels, wherein now based on the
> new requirement I have to achieve the below mentioned purpose.
> 1. When workflow triggers, it goes first to Reporting Manager (1st Level) ->
> then to HOD(2nd Level), but now as per new requirement, if say today the
> workitem comes in inbox of HOD(2nd Level), and if for next 1-day HOD is on
> Leave also if HOD is directly reporting to President of company, then only
> the workflow should be escalated to HR instead of escalating to President,
> otherwise no need for any escalation.
>
> 2. But here, the main problem is, the workitem should initially goto HOD &
> should get escalated only after 1-day, if HOD is on Leave only on that
> particular day & only if HOD is direct reporting to President, if the
> condition are not met than the workitem should not get escalated to HR or
> President.
>
> 3.Also there is apossibility of 1st Level & 2nd Level are both same Agents
> or Person, in that case I have to built a check at 1st Level also.
>
> One thing is sure that I have to branch into 2-condition if the person is
> direct reporting to president than 1st Branch will execute else 2nd Branch
> will execute. Now whatever escalation logic I have to implement is that will
> be in 1st Branch.
>
> Hope, I am pretty much clear in explaining my problem. Please let me know
> how best I can solve the problem.
>
> Happy Weekend.
> God Bless.
>
> Best Regards
> Tushar S.
>
>
>
>
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