Hi Rick,<br> Agent determination is already done, my concern is how it can be handled at workflow level i.e sometimes I need to escalate to next agent but sometimes the escalation should not happen. In same path how can I control the escalation to happen or not to happen. <br>
Any inputs for this.<br><br>Regards<br>Tushar Shinde.<br><a href="mailto:tushar.shinde20@gmail.com">tushar.shinde20@gmail.com</a><br><a href="mailto:ts_tushar@yahoo.co.in">ts_tushar@yahoo.co.in</a><br><br>
<br><br><div class="gmail_quote">On Sat, Dec 3, 2011 at 3:08 PM, Rick Bakker <span dir="ltr"><<a href="mailto:rbakker@gmail.com">rbakker@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hello,<br>
<br>
You will have to build a fairly complex agent determination method with ABAP.<br>
<br>
regards<br>
Rick Bakker<br>
hanabi technology<br>
<div><div class="h5"><br>
On Sat, Dec 3, 2011 at 6:57 PM, Tushar Shinde <<a href="mailto:tushar.shinde20@gmail.com">tushar.shinde20@gmail.com</a>> wrote:<br>
> Dear Workflow Team,<br>
> I had a scenario to be built up in my existing workflow, the<br>
> scenario is, my existing workflow is of 2-Levels, wherein now based on the<br>
> new requirement I have to achieve the below mentioned purpose.<br>
> 1. When workflow triggers, it goes first to Reporting Manager (1st Level) -><br>
> then to HOD(2nd Level), but now as per new requirement, if say today the<br>
> workitem comes in inbox of HOD(2nd Level), and if for next 1-day HOD is on<br>
> Leave also if HOD is directly reporting to President of company, then only<br>
> the workflow should be escalated to HR instead of escalating to President,<br>
> otherwise no need for any escalation.<br>
><br>
> 2. But here, the main problem is, the workitem should initially goto HOD &<br>
> should get escalated only after 1-day, if HOD is on Leave only on that<br>
> particular day & only if HOD is direct reporting to President, if the<br>
> condition are not met than the workitem should not get escalated to HR or<br>
> President.<br>
><br>
> 3.Also there is apossibility of 1st Level & 2nd Level are both same Agents<br>
> or Person, in that case I have to built a check at 1st Level also.<br>
><br>
> One thing is sure that I have to branch into 2-condition if the person is<br>
> direct reporting to president than 1st Branch will execute else 2nd Branch<br>
> will execute. Now whatever escalation logic I have to implement is that will<br>
> be in 1st Branch.<br>
><br>
> Hope, I am pretty much clear in explaining my problem. Please let me know<br>
> how best I can solve the problem.<br>
><br>
> Happy Weekend.<br>
> God Bless.<br>
><br>
> Best Regards<br>
> Tushar S.<br>
><br>
><br>
><br>
><br>
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