Query regarding a particular problem in workflow.

[Rick Bakker]

Hello,

If deadline/agent determination rules get too complex then the
simplest thing to do is to take it outside of the workflow and put it
in a method. If the minimum escalation date is 1 day then set the
deadline to 1 day and call a method to decide if it really should be
escalated and to whom.

regards
Rick Bakker
hanabi technology

On Sat, Dec 3, 2011 at 8:59 PM, Tushar Shinde <tushar.shinde20 at gmail.com> wrote:
> Hi Rick,
>      Agent determination is already done, my concern is how it can be
> handled at workflow level i.e sometimes I need to escalate to next agent but
> sometimes the escalation should not happen. In same path how can I control
> the escalation to happen or not to happen.
> Any inputs for this.
>
> Regards
> Tushar Shinde.
> tushar.shinde20 at gmail.com
> ts_tushar at yahoo.co.in
>
>
>
>
> On Sat, Dec 3, 2011 at 3:08 PM, Rick Bakker <rbakker at gmail.com> wrote:
>>
>> Hello,
>>
>> You will have to build a fairly complex agent determination method with
>> ABAP.
>>
>> regards
>> Rick Bakker
>> hanabi technology
>>
>> On Sat, Dec 3, 2011 at 6:57 PM, Tushar Shinde <tushar.shinde20 at gmail.com>
>> wrote:
>> > Dear Workflow Team,
>> >         I had a scenario to be built up in my existing workflow, the
>> > scenario is, my existing workflow is of 2-Levels, wherein now based on
>> > the
>> > new requirement I have to achieve the below mentioned purpose.
>> > 1. When workflow triggers, it goes first to Reporting Manager (1st
>> > Level) ->
>> > then to HOD(2nd Level), but now as per new requirement, if say today the
>> > workitem comes in inbox of HOD(2nd Level), and if for next 1-day HOD is
>> > on
>> > Leave also if HOD is directly reporting to President of company, then
>> > only
>> > the workflow should be escalated to HR instead of escalating to
>> > President,
>> > otherwise no need for any escalation.
>> >
>> > 2. But here, the main problem is, the workitem should initially goto HOD
>> > &
>> > should get escalated only after 1-day, if HOD is on Leave only on that
>> > particular day & only if HOD is direct reporting to President, if the
>> > condition are not met than the workitem should not get escalated to HR
>> > or
>> > President.
>> >
>> > 3.Also there is apossibility of 1st Level & 2nd Level are both same
>> > Agents
>> > or Person, in that case I have to built a check at 1st Level also.
>> >
>> > One thing is sure that I have to branch into 2-condition if the person
>> > is
>> > direct reporting to president than 1st Branch will execute else 2nd
>> > Branch
>> > will execute. Now whatever escalation logic I have to implement is that
>> > will
>> > be in 1st Branch.
>> >
>> > Hope, I am pretty much clear in explaining my problem. Please let me
>> > know
>> > how best I can solve the problem.
>> >
>> > Happy Weekend.
>> > God Bless.
>> >
>> > Best Regards
>> > Tushar S.
>> >
>> >
>> >
>> >
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>> >
>>
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