Query regarding a particular problem in workflow.

[Tushar Shinde]

Hi Rick,
    Thanks for helping me out, Handling escalation at method level instead
at workflow level, for this I need to use standard FM for forwarding
workitem or there are already standard methods for deadline escalation
using methods.
     Rick, if you can provide me some sample doc for understanding deadline
escalation using methods, it will help me to achieve my purpose.
Thanks.

Best Regards
Tushar Shinde.
tushar.shinde20 at gmail.com



On Sat, Dec 3, 2011 at 4:05 PM, Rick Bakker <rbakker at gmail.com> wrote:

> Hello,
>
> If deadline/agent determination rules get too complex then the
> simplest thing to do is to take it outside of the workflow and put it
> in a method. If the minimum escalation date is 1 day then set the
> deadline to 1 day and call a method to decide if it really should be
> escalated and to whom.
>
> regards
> Rick Bakker
> hanabi technology
>
> On Sat, Dec 3, 2011 at 8:59 PM, Tushar Shinde <tushar.shinde20 at gmail.com>
> wrote:
> > Hi Rick,
> >      Agent determination is already done, my concern is how it can be
> > handled at workflow level i.e sometimes I need to escalate to next agent
> but
> > sometimes the escalation should not happen. In same path how can I
> control
> > the escalation to happen or not to happen.
> > Any inputs for this.
> >
> > Regards
> > Tushar Shinde.
> > tushar.shinde20 at gmail.com
> > ts_tushar at yahoo.co.in
> >
> >
> >
> >
> > On Sat, Dec 3, 2011 at 3:08 PM, Rick Bakker <rbakker at gmail.com> wrote:
> >>
> >> Hello,
> >>
> >> You will have to build a fairly complex agent determination method with
> >> ABAP.
> >>
> >> regards
> >> Rick Bakker
> >> hanabi technology
> >>
> >> On Sat, Dec 3, 2011 at 6:57 PM, Tushar Shinde <
> tushar.shinde20 at gmail.com>
> >> wrote:
> >> > Dear Workflow Team,
> >> >         I had a scenario to be built up in my existing workflow, the
> >> > scenario is, my existing workflow is of 2-Levels, wherein now based on
> >> > the
> >> > new requirement I have to achieve the below mentioned purpose.
> >> > 1. When workflow triggers, it goes first to Reporting Manager (1st
> >> > Level) ->
> >> > then to HOD(2nd Level), but now as per new requirement, if say today
> the
> >> > workitem comes in inbox of HOD(2nd Level), and if for next 1-day HOD
> is
> >> > on
> >> > Leave also if HOD is directly reporting to President of company, then
> >> > only
> >> > the workflow should be escalated to HR instead of escalating to
> >> > President,
> >> > otherwise no need for any escalation.
> >> >
> >> > 2. But here, the main problem is, the workitem should initially goto
> HOD
> >> > &
> >> > should get escalated only after 1-day, if HOD is on Leave only on that
> >> > particular day & only if HOD is direct reporting to President, if the
> >> > condition are not met than the workitem should not get escalated to HR
> >> > or
> >> > President.
> >> >
> >> > 3.Also there is apossibility of 1st Level & 2nd Level are both same
> >> > Agents
> >> > or Person, in that case I have to built a check at 1st Level also.
> >> >
> >> > One thing is sure that I have to branch into 2-condition if the person
> >> > is
> >> > direct reporting to president than 1st Branch will execute else 2nd
> >> > Branch
> >> > will execute. Now whatever escalation logic I have to implement is
> that
> >> > will
> >> > be in 1st Branch.
> >> >
> >> > Hope, I am pretty much clear in explaining my problem. Please let me
> >> > know
> >> > how best I can solve the problem.
> >> >
> >> > Happy Weekend.
> >> > God Bless.
> >> >
> >> > Best Regards
> >> > Tushar S.
> >> >
> >> >
> >> >
> >> >
> >> > _______________________________________________
> >> > SAP-WUG mailing list
> >> > SAP-WUG at mit.edu
> >> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >> >
> >>
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> >
> >
> >
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