agent assisgnment for the mail step
Simon, Tom
Simon.Tom at aoins.com
Thu Apr 28 14:48:43 EDT 2011
I would like to use the notification rule 00000171 to determine the
agent to send an email to letting them know they have a workitem in
their inbox using the email step.
There is no place to use a rule for this step as the recipient type
selection screen on the mail tab of the send mail step does not provide
this as a choice. Does anyone know a way to use this rule another way
so I can use the results to populate who to send the email too.
Thank you
Tom
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