Mobile worklfow developers need your input!

[Ramki Maley]

Same as Margaret for me.

Ramki.

On 4/18/11 9:13 AM, Hilsbos, Margaret A wrote:
>
> I agree with Manish on item 1.  My first reaction to the question was 
> “give the user the option”. I think the default should be updated 
> list. Provide a user setting for manual refresh, and something in the 
> help that if the screen takes too long to come up, they can try the 
> manual refresh option.
>
> On #2, I agree that most of the time ‘comments optional’ is fine, and 
> that seems to be overwhelmingly the preferred position. But could it 
> be configurable in the workflow definition? I’ve had users request in 
> some cases that a comment be required for rejection. (Of course the 
> response is that we can force the user to enter something, but we 
> can’t force them to enter a /meaningful/ comment). In any case the 
> comment dialog should always be presented to the user so that they 
> have to make a decision that they don’t want to leave a comment.
>
> Thanks for asking!
>
> *Margaret Hilsbos*
>
> Corporate IT, Day & Zimmermann <http://www.dayzim.com/>
>
> (215) 299-5630
>
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>
> *From:*sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On 
> Behalf Of *Manish Khanna
> *Sent:* Monday, April 18, 2011 2:13 AM
> *To:* SAP Workflow Users' Group
> *Subject:* RE: Mobile worklfow developers need your input!
>
> Hi Ginger,
>
> Item 1 - Inbox Listing: I will say it depends on the state of application.
>
> 1)On *application launch* any user would expect an up-to-date list. So 
> a launch taking 2-4 sec to display would seem normal to the user.
>
> 2)On *changing focus*, the expectations could be mixed.
>
> a.For some 2-4 sec delay could be annoying; some people do expect fast 
> response time. There might be others who usually have less workload or 
> may be less frequent. For them 30min to 1 hour may not be a justified 
> time period for a forced refresh. So they might be ok with an 
> indicator denoting that the list is not up-to-date. Maybe the 
> ‘Refresh’ button could be highlighted or flashed (blinked). This would 
> make onus to refresh lie with the user.
>
> b.Going a step further on the flexibility, if feasible, an application 
> setting could provide the control to the user - they may choose 
> between forced or a manual refresh option.
>
> Item 2  - Optional comments for rejection seems to be fine.
>
> Thanks
>
> Manish
>
> *From:*sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On 
> Behalf Of *Gatling, Ginger
> *Sent:* Saturday, April 16, 2011 2:56 AM
> *To:* sap-wug at mit.edu
> *Subject:* Mobile worklfow developers need your input!
>
> Hello, The mobile development group is looking at some additional 
> ideas for workflow on mobile devices and they have the following 
> questions for you:
>
> Item 1:
>
> If you have to choose only one, what would be more important for you 
> in case of a mobile application for approvals when you launch the 
> application or bring it back from background after half an hour:
>
> A)See the list of work items as fast as possible, so you can 
> immediately try to start working even if some of the items might be 
> out-of-date and there is some chance that you run into an error.
>
> B)See an up-to-date list of work items and wait a bit more (2-4 
> seconds) for it.
>
> Item 2:
>
> For user decisions in the inbox, like approvals, the question is 
> around rejections.  The plan is to not require comments – but there 
> will be an option to approve/reject.  After selecting reject (for 
> example) the user will be able to reject or add comments (or cancel).  
> The question is: Is it OK to not force comments on reject, but to make 
> it optional only?
>
> So – please let us know what you think!
>
> Thanks!
> Ginger ( you can also reach me direct at ginger.gatling at sap.com 
> <mailto:ginger.gatling at sap.com>)
>
>
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