<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
<title></title>
</head>
<body bgcolor="#ffffff" text="#000000">
Same as Margaret for me.<br>
<br>
Ramki.<br>
<br>
On 4/18/11 9:13 AM, Hilsbos, Margaret A wrote:
<blockquote
cite="mid:6DFBC3E3A2D317478C9674D319E2B1BF011C027B15@CORPMAIL.corp.dayzim.com"
type="cite">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<meta name="Generator" content="Microsoft Word 12 (filtered
medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Arial","sans-serif";
color:blue;
font-weight:normal;
font-style:normal;
text-decoration:none none;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
/* List Definitions */
@list l0
{mso-list-id:97062164;
mso-list-type:hybrid;
mso-list-template-ids:788717698 67698705 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
{mso-level-text:"%1\)";
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1
{mso-list-id:638849615;
mso-list-type:hybrid;
mso-list-template-ids:2087646256 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l1:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2
{mso-list-id:1227297681;
mso-list-type:hybrid;
mso-list-template-ids:-364731162 1572084638 68026393 68026395 68026383 68026393 68026395 68026383 68026393 68026395;}
@list l2:level1
{mso-level-number-format:alpha-upper;
mso-level-text:"%1\)";
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level2
{mso-level-tab-stop:1.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level3
{mso-level-tab-stop:1.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level4
{mso-level-tab-stop:2.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level5
{mso-level-tab-stop:2.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level6
{mso-level-tab-stop:3.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level7
{mso-level-tab-stop:3.5in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level8
{mso-level-tab-stop:4.0in;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level9
{mso-level-tab-stop:4.5in;
mso-level-number-position:left;
text-indent:-.25in;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
-->
</style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="Section1">
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">I
agree with Manish on item
1. My first reaction to the question was “give the user the
option”.
I think the default should be updated list. Provide a user
setting for manual
refresh, and something in the help that if the screen takes
too long to come
up, they can try the manual refresh option.<br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">On
#2, I agree that most of the
time ‘comments optional’ is fine, and that seems to be
overwhelmingly the preferred position. But could it be
configurable in the
workflow definition? I’ve had users request in some cases
that a comment
be required for rejection. (Of course the response is that
we can force the
user to enter something, but we can’t force them to enter a
<i>meaningful</i>
comment). In any case the comment dialog should always be
presented to the user
so that they have to make a decision that they don’t want to
leave a
comment.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);">Thanks
for asking!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family: "Arial","sans-serif";
color: black;" lang="EN">Margaret Hilsbos</span></b><span
style="font-size: 8.5pt; font-family:
"Verdana","sans-serif"; color: rgb(31,
73, 125);"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 9pt; font-family:
"Arial","sans-serif"; color: black;"
lang="EN">Corporate IT, <a moz-do-not-send="true"
href="http://www.dayzim.com/"><span style="color: blue;">Day
& Zimmermann</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 9pt; font-family:
"Arial","sans-serif"; color: black;"
lang="EN">(215) 299-5630<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 8.5pt;
font-family: "Verdana","sans-serif";
color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 8pt; font-family:
"Verdana","sans-serif"; color: rgb(31,
73, 125);">This e-mail message is for the sole use of the
intended
recipient(s) and may contain confidential and/or
privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If
you are not the
intended recipient, please contact the sender by reply
e-mail and destroy all
copies of the original message.</span><span
style="font-size: 8pt; font-family:
"Arial","sans-serif"; color: rgb(31,
73, 125);"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 7.5pt;
font-family: "Arial","sans-serif";
color: red;" lang="EN"><br>
<br>
<br>
</span><span style="color: rgb(31, 73, 125);"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
<div style="border-right: medium none; border-width: 1pt
medium medium; border-style: solid none none; border-color:
rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color;
padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;
font-family:
"Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family:
"Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> [<a class="moz-txt-link-freetext" href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>]
<b>On Behalf Of </b>Manish
Khanna<br>
<b>Sent:</b> Monday, April 18, 2011 2:13 AM<br>
<b>To:</b> SAP Workflow Users' Group<br>
<b>Subject:</b> RE: Mobile worklfow developers need your
input!<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;">Hi
Ginger,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;">Item
1 - Inbox Listing: I will say it depends on the state of
application.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;"><span
style="">1)<span style="font: 7pt "Times New
Roman";">
</span></span></span><!--[endif]--><span style="font-size:
10pt; font-family: "Arial","sans-serif";
color: blue;">On <b>application launch</b> any user would
expect an up-to-date
list. So a launch taking 2-4 sec to display would seem
normal to the user. <o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;"><span
style="">2)<span style="font: 7pt "Times New
Roman";">
</span></span></span><!--[endif]--><span style="font-size:
10pt; font-family: "Arial","sans-serif";
color: blue;">On <b>changing focus</b>, the expectations
could be mixed.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left: 1in;
text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;"><span
style="">a.<span style="font: 7pt "Times New
Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;">For
some
2-4 sec delay could be annoying; some people do expect fast
response time.
There might be others who usually have less workload or may
be less frequent.
For them 30min to 1 hour may not be a justified time period
for a forced
refresh. So they might be ok with an indicator denoting that
the list is not
up-to-date. Maybe the ‘Refresh’ button could be highlighted
or
flashed (blinked). This would make onus to refresh lie with
the user. <o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left: 1in;
text-indent: -0.25in;"><!--[if !supportLists]--><span
style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;"><span
style="">b.<span style="font: 7pt "Times New
Roman";"> </span></span></span><!--[endif]--><span
style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;">Going
a
step further on the flexibility, if feasible, an application
setting could
provide the control to the user - they may choose between
forced or a manual
refresh option.<o:p></o:p></span></p>
<p class="MsoListParagraph"><span style="font-size: 10pt;
font-family: "Arial","sans-serif";
color: blue;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;">Item
2 - Optional comments for rejection seems to be fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;">Manish<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family:
"Arial","sans-serif"; color: blue;"><o:p> </o:p></span></p>
<div>
<div style="border-right: medium none; border-width: 1pt
medium medium; border-style: solid none none; border-color:
rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color;
padding: 3pt 0in 0in;">
<p class="MsoNormal" style="margin-left: 0.5in;"><b><span
style="font-size: 10pt; font-family:
"Tahoma","sans-serif";">From:</span></b><span
style="font-size: 10pt; font-family:
"Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</a> [<a class="moz-txt-link-freetext" href="mailto:sap-wug-bounces@mit.edu">mailto:sap-wug-bounces@mit.edu</a>]
<b>On Behalf Of </b>Gatling, Ginger<br>
<b>Sent:</b> Saturday, April 16, 2011 2:56 AM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:sap-wug@mit.edu">sap-wug@mit.edu</a><br>
<b>Subject:</b> Mobile worklfow developers need your
input!<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="margin-left: 0.5in;"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;">Hello, The
mobile development group
is looking at some additional ideas for workflow on mobile
devices and they
have the following questions for you:<o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;">Item 1:<o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;"><span
style="color: rgb(31, 73, 125);" lang="HU">If
you have to choose only one, what would be more important
for you in case of a
mobile application for approvals when you launch the
application or bring it
back from background after half an hour:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left: 1in;
text-indent: -0.25in;"><!--[if !supportLists]--><span
style="color: rgb(31, 73, 125);" lang="HU"><span style="">A)<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="HU">See the list
of work items as fast as possible, so you can immediately
try to start working
even if some of the items might be out-of-date and there is
some chance that
you run into an error.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left: 1in;
text-indent: -0.25in;"><!--[if !supportLists]--><span
style="color: rgb(31, 73, 125);" lang="HU"><span style="">B)<span
style="font: 7pt "Times New Roman";">
</span></span></span><!--[endif]--><span style="color:
rgb(31, 73, 125);" lang="HU">See an
up-to-date list of work items and wait a bit more (2-4
seconds) for it.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left: 0.75in;"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left: 0.75in;"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;">Item 2:<o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;">For user
decisions in the inbox,
like approvals, the question is around rejections. The plan
is to not
require comments – but there will be an option to
approve/reject.
After selecting reject (for example) the user will be able to
reject or add
comments (or cancel). The question is: Is it OK to not force
comments on
reject, but to make it optional only? <o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;">So – please let
us know what
you think!<o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;">Thanks!<br>
Ginger ( you can also reach me direct at <a
moz-do-not-send="true" href="mailto:ginger.gatling@sap.com">ginger.gatling@sap.com</a>)
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left: 0.5in;"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left: 0.75in;"><o:p> </o:p></p>
<p class="MsoListParagraph" style="margin-left: 1in;"><o:p> </o:p></p>
</div>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset>
_______________________________________________
SAP-WUG mailing list
<a class="moz-txt-link-abbreviated" href="mailto:SAP-WUG@mit.edu">SAP-WUG@mit.edu</a>
<a class="moz-txt-link-freetext" href="http://mailman.mit.edu/mailman/listinfo/sap-wug">http://mailman.mit.edu/mailman/listinfo/sap-wug</a>
</pre>
</blockquote>
</body>
</html>