Processing R/3 Work Items in CRM IC Webclient Agent Inbox

[Shai Eyal]

Hi Raul,
Unfortunately CRM IC webclient inbox does not contain all functionality as in SAP business workplace. In fact, there's a note about that.
The reason nothing happens when you click you workitem via ICWC has to do with ICWC inbox handler configuration. There's a nice SDN blog explaing both of your issues: workitem execution handlers and also adding functionality to ICWC inbox.

Goods luck. 
 
Regards,
Shai Eyal
SAP Logistics senior consultant
SAP Workflow & BPM specialist
http://www.linkedin.com/in/shaieyal
Mobile: 972-52-5816633







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Today's Topics:

  1. Processing R/3 Work Items in CRM IC Webclient Agent Inbox
      (Raul Rivera)


----------------------------------------------------------------------

Message: 1
Date: Fri, 7 May 2010 10:47:22 -0700
From: Raul Rivera <raul.v.rivera at gmail.com>
Subject: Processing R/3 Work Items in CRM IC Webclient Agent Inbox
To: sap-wug at mit.edu
Message-ID:
    <q2va02c37e61005071047h1660a2e8i49e8f16b8f8002db at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hello Workflow Experts,

This is a CRM-Workflow Question.

I am doing a prototype to integrate (or send) Workflow Work Items to the CRM
IC Webclient Agent inbox because our client wants to process their R/3
workflow generated work items in the CRM IC Webclient (ICWC) Agent Inbox
instead of the R/3 Business Workplace.

I have done CRM configuration and  the ICWC Agent Inbox could now pull a
list of work items from the external SAP R/3 system.

However, I could NOT process these work items from the IC WebClient agent
inbox.  When I double click the work items in the ICWC, nothing happens.
Also, it seems that I am missing a few "Business Workplace" buttons in the
ICWC agent inbox that allows you to process the work items such as Complete,
Display buttons.

I have SAP_ALL in CRM and the CRM workflow system is correctly configured
through a check in SWU3. We are using CRM 6.0 and ECC 6.0.

Your input or if you can point me to documentation regarding this issue will
be appreciated.

Raul Rivera
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