eval path SAP_CTSK No Agent Selected

[Halladay, Liz (Calgary)]

> I need help identifying why when I assign my highest Org Unit 1 to a
> task in Agent Assignment, I consistantly getting No Selected Agent.
> 
> The following is an example of my org structure that I have created:
> 
> Org Unit 1
> 	Org Unit A
> 		Position 1
> 			User 1
> 			User 2
> 	Org Unit B
> 		Position 2
> 			User 1
> 			User 2
> 			User 3
> 	Org Unit C
> 		Position 3
> 			User 1
> 			User 2
> 			User 3
> 	etc....
> 
> 
> I am assigning Org Unit 1 in the Agent Assignment.   This is not
> working.  If I list Org Unit A, B, C etc then it works.  I don't want
> to have to list all the org units as there are several.  
> 
> Here is the Evaluation Path for SAP_CTSK Task customizing -> agent
> assignment           
> 
> I added number 210, 220, 230.  I'm not sure if that is what I need or
> not?     
>  
> 
>   No.Obj.TypA/B Relat'ship Relationship name   Priority Rel.obj.type
> Skip  
>   10   FA     B   003        Incorporates        *        TS
> 
>   11   FA     B   003        Incorporates        *        T
> 
>   20   FA     B   003        Incorporates        *        WS
> 
>   21   FA     B   003        Incorporates        *        WF
> 
>   30   TS     A   007        Describes           *        *
> 
>   31   WS    A   007        Describes           *        *
> 
>   40   T       A   007        Describes           *        *
> 
>   41   WF    A   007        Describes           *        *
> 
>   100  C      A   007        Describes           *        S
> 
>   110  O      B   003        Incorporates        *        S
> 
>   120  *       A   008        Holder              *        *
> 
>   130  A      A   003        Belongs to          *        S
> 
>   140  P      B   208        Is identical to       *        US
> 
>   150  AG    A   007        Describes           *        *
> 
>   200  TG     A   007        Describes           *        *
> 
>   210  O      B   002        Is line supervisor  *        O
> 
>   220  O      B   003        Incorporates        *        S
> 
>   230  S      A   008        Holder                 *        *
> 
> 
> If someone could help me determine what it is that  I am not doing
> correctly, I would greatly appreciate your help!

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