Fw: RE: How an event was triggered

[BPT Consulting]

Snehal,
 
>From the template you mentioned, it appears you are in a SRM 7.0 environment using Process-controlled Workflow?  This is important information to include in your email.
 
When the Workflow loops, is the Shopping Cart routing back to the creator before routing to approver?  Have you configured the Responsibility Resolver (agent resolution) completely?  If so which agents are you routing to?  Is the approver the same person as the creator?  These answers could help in solving the problem.
 
Regards,
Thomas Maue
 




From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Snehal Kutumbale
Sent: Monday, October 05, 2009 8:23 AM
To: sap-wug at mit.edu
Subject: How an event was triggered
 

Hello Everyone,

 

I have a problem of shopping cart going into loop again and again to same approver. When I check the workflow, it shows that, every time the approver approves the cart, the workflow re-starts. Even though approvers are not changing anything in the cart but simply approving it, the workflow gets re-started. 

 

The template is WS40000014, and event called for re-starting is  'RECALL' of object type '/SAPSRM/CL_WF_PROCESS_SBWF'. In the container data of the event, I can see the event creator as the approver of the cart.

 

I am not able to figure out, how and why this event is getting triggered the moment approver approves the cart. I checked the custom methods for re-starting the workflow, and all I can figure out from that is that unless any changes are done to shopping cart, it won't trigger the re-start.

 

Could anyone advice, if this could be only due to the customized code, or there is any standard condition in WS40000014. 

 

Any suggestions will be helpful. 

 

Thank you.

 

Regards,

Snehal

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