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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Snehal,</SPAN></FONT></DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">From the template you mentioned, it appears you are in a SRM 7.0 environment using Process-controlled Workflow? This is important information to include in your email.</SPAN></FONT></DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">When the Workflow loops, is the Shopping Cart routing back to the creator before routing to approver? Have you configured the Responsibility Resolver (agent resolution) completely? If so which agents are you routing to? </SPAN></FONT><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Is the approver the same person as the creator? These answers could help in solving the problem.</SPAN></FONT></DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Regards,</SPAN></FONT></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thomas Maue</SPAN></FONT></DIV>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> sap-wug-bounces@mit.edu [mailto:sap-wug-bounces@mit.edu] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Snehal Kutumbale<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, October 05, 2009 8:23 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> sap-wug@mit.edu<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> How an event was triggered</SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Hello Everyone,</SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">I have a problem of shopping cart going into loop again and again to same approver. When I check the workflow, it shows that, every time the approver approves the cart, the workflow re-starts. Even though approvers are not changing anything in the cart but simply approving it, the workflow gets re-started. </SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">The template is WS40000014, and event called for re-starting is 'RECALL' of object type '/SAPSRM/CL_WF_PROCESS_SBWF'. In the container data of the event, I can see the event creator as the approver of the cart.</SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">I am not able to figure out, how and why this event is getting triggered the moment approver approves the cart. I checked the custom methods for re-starting the workflow, and all I can figure out from that is that unless any changes are done to shopping cart, it won't trigger the re-start.</SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Could anyone advice, if this could be only due to the customized code, or there is any standard condition in WS40000014. </SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Any suggestions will be helpful. </SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Thank you.</SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> </SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Regards,</SPAN></FONT></DIV></DIV>
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<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">Snehal</SPAN></FONT></DIV></DIV></DIV>
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