Fw: RE: How an event was triggered

[Snehal Kutumbale]

Hello Thomas,

Thank you for the reply. I am sorry, I forgot to include this information.
We are on SRM6.0 and yes, using process controlled workflows.

The shopping cart does not route back to the creator before looping to
approver. The moment the approver approvers the cart the recall event
re-starts the workflow and cart goes back to the approver for approving. The
approver has to approve the same cart atleast 7-8times, before the cart goes
to next approver.

It is happening only for few approvers (and not all approvers) and only 50%
of the time for those few approvers. For all other approvers it is working
as desired. Also, this problem is not happening in test system, but only in
production.

I went through every line in the code of the custom class methods, and
couldn't find anything incorrect. The code will trigger event RECALL only if
the approver was changed or something was changed in the cart. But in this
case, the approver is only approving and not changing absolutely anything in
cart. Also, the approver is not changed in the tables. So it leaves me
clueless !!

Please advice.

Regards,
Snehal

On Mon, Oct 5, 2009 at 11:13 PM, BPT Consulting <bptconsulting at sbcglobal.net
> wrote:

>  Snehal,
>
>
>
> From the template you mentioned, it appears you are in a SRM 7.0
> environment using Process-controlled Workflow?  This is important
> information to include in your email.
>
>
>
> When the Workflow loops, is the Shopping Cart routing back to the creator
> before routing to approver?  Have you configured the Responsibility Resolver
> (agent resolution) completely?  If so which agents are you routing to?  Is
> the approver the same person as the creator?  These answers could help in
> solving the problem.
>
>
>
> Regards,
>
> Thomas Maue
>
>
>  ------------------------------
>
> *From:* sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On
> Behalf Of *Snehal Kutumbale
> *Sent:* Monday, October 05, 2009 8:23 AM
> *To:* sap-wug at mit.edu
> *Subject:* How an event was triggered
>
>
>
> Hello Everyone,
>
>
>
> I have a problem of shopping cart going into loop again and again to same
> approver. When I check the workflow, it shows that, every time the approver
> approves the cart, the workflow re-starts. Even though approvers are not
> changing anything in the cart but simply approving it, the workflow gets
> re-started.
>
>
>
> The template is WS40000014, and event called for re-starting is  'RECALL'
> of object type '/SAPSRM/CL_WF_PROCESS_SBWF'. In the container data of the
> event, I can see the event creator as the approver of the cart.
>
>
>
> I am not able to figure out, how and why this event is getting triggered
> the moment approver approves the cart. I checked the custom methods for
> re-starting the workflow, and all I can figure out from that is that unless
> any changes are done to shopping cart, it won't trigger the re-start.
>
>
>
> Could anyone advice, if this could be only due to the customized code, or
> there is any standard condition in WS40000014.
>
>
>
> Any suggestions will be helpful.
>
>
>
> Thank you.
>
>
>
> Regards,
>
> Snehal
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