Handling work items which got struck up

[Ravi Dixit]

 You have not told us if you tried SWPC that Seth mentioned before. As per
the screenshot the workitem seems to have completed but the workflow has not
progressed further. Try SWPC first and then check the workflow again, expand
all nodes to see if there are messages anywhere else. Also, let us know if
the workflow deinition was recently changed.


Date: Wed, 20 May 2009 10:33:11 +0530
> From: "Gurramkonda, Preethi" <preethi.gurramkonda at capgemini.com>
> Subject: Handling work items which got struck up
> To: <sap-wug at mit.edu>
> Message-ID:
>        <
> 475594110CDCEA4D9A5FF3EC3E8B1E010586FB28 at BLREX002.corp.capgemini.com>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi all,
>
> I have a special case as work item got struck up even though user has
> completed the user decision step.
>
> Please find the below screen shot and also the attachment.
>
>
>
>
>
> Checked the technical details for the decision step and its showing the
> "work item processing complete" .
>
> After that no " result processing" . it's been struck up since 5 days.
> When checked with agent he said I have completed the work item
> execution.
>
> When checked the container values of the user decision step : the
> _WI_RESULT and _Result both are set with " 0001" value. It means user
> has selected the first option of user decision step.
>
> How to handle these kind of cases like even though user has completed
> processing and it hasn't resulted into completion.
>
> Kindly let me know your valuable inputs ASAP since the problem is in
> production system that too for this particular instance only.
>
> Thanks & Regards,
>
> Preethi G
>
> Program SCALE-AMS
>
> 8053500
>
>
>
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Dart, Jocelyn
> Sent: Friday, March 20, 2009 5:14 AM
> To: SAP Workflow Users' Group
> Subject: RE: [LIKELY JUNK]RE: Handling work items with out agents
> through tcode : Swi2_adm1
>
>
>
> You might need to manually update the container with the correct result
> to restart it.
>
> Jocelyn
>
>
>
> ________________________________
>
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Stevens, Seth
> Sent: Friday, 20 March 2009 12:05 AM
> To: SAP Workflow Users' Group
> Subject: [LIKELY JUNK]RE: Handling work items with out agents through
> tcode : Swi2_adm1
>
> Have you tried "Continue Workflows After System Crash", SWPC?  Use the
> top level workitem ID on the selection screen.
>
>
>
> Also, have you verified that the user's decision was captured in
> _WI_Result?  Have you made any changes to the template since this WF
> went live?  If you deleted a task from one of the result branches this
> could cause issues as the workflow instances are version specific.
>
>
>
> --Seth
>
>
>
> ________________________________
>
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Preethi_Gurramkonda
> Sent: Thursday, March 19, 2009 5:30 AM
> To: sap-wug at mit.edu
> Subject: Handling work items with out agents through tcode : Swi2_adm1
>
> Hi all,
>
> I have a special case as work item is reported in Tcode swi2_adm1(work
> items without agents)
>
> When I checked the log the work flow got struck up at the user decision
> step
>
> Checked the technical details for the decision step and its showing the
> "work item processing complete" .
>
> After that no " result processing" . it's been struck up since 1 week.
> When checked with agent he said I have completed the work item
> execution.
>
> How to handle these kind of cases like even though user has completed
> processing and it hasn't resulted into completion and the work item is
> reported under swi2_adm1 and why this kind of scenario has occurred.
> Please let me know.
>
> Thanks & Regards,
>
> Preethi G
>
>
>
>
>
> ________________________________
>
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