Handling work items which got struck up

Wed May 20 01:46:09 EDT 2009

Hi ,

Thanks for the quick reply.

Problem got solved. Forgot to check in SWPC before raising the question.
I have restarted the work item.

Many Thanks!

Thanks & Regards,

Preethi G

Program SCALE-AMS

8053500

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Ravi Dixit
Sent: Wednesday, May 20, 2009 11:12 AM
To: sap-wug at mit.edu
Subject: Re: Handling work items which got struck up

You have not told us if you tried SWPC that Seth mentioned before. As
per the screenshot the workitem seems to have completed but the workflow
has not progressed further. Try SWPC first and then check the workflow
again, expand all nodes to see if there are messages anywhere else.
Also, let us know if the workflow deinition was recently changed.

	Date: Wed, 20 May 2009 10:33:11 +0530
	From: "Gurramkonda, Preethi" <preethi.gurramkonda at capgemini.com>
	Subject: Handling work items which got struck up
	To: <sap-wug at mit.edu>
	Message-ID:

<475594110CDCEA4D9A5FF3EC3E8B1E010586FB28 at BLREX002.corp.capgemini.com>
	Content-Type: text/plain; charset="us-ascii"

	Hi all,

	I have a special case as work item got struck up even though
user has
	completed the user decision step.

	Please find the below screen shot and also the attachment.

	Checked the technical details for the decision step and its
showing the
	"work item processing complete" .

	After that no " result processing" . it's been struck up since 5
days.
	When checked with agent he said I have completed the work item
	execution.

	When checked the container values of the user decision step :
the
	_WI_RESULT and _Result both are set with " 0001" value. It means
user
	has selected the first option of user decision step.

	How to handle these kind of cases like even though user has
completed
	processing and it hasn't resulted into completion.

	Kindly let me know your valuable inputs ASAP since the problem
is in
	production system that too for this particular instance only.

	Thanks & Regards,

	Preethi G

	Program SCALE-AMS

	8053500

	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]
On Behalf
	Of Dart, Jocelyn
	Sent: Friday, March 20, 2009 5:14 AM
	To: SAP Workflow Users' Group
	Subject: RE: [LIKELY JUNK]RE: Handling work items with out
agents
	through tcode : Swi2_adm1

	You might need to manually update the container with the correct
result
	to restart it.

	Jocelyn

	________________________________

	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]
On Behalf
	Of Stevens, Seth
	Sent: Friday, 20 March 2009 12:05 AM
	To: SAP Workflow Users' Group
	Subject: [LIKELY JUNK]RE: Handling work items with out agents
through
	tcode : Swi2_adm1

	Have you tried "Continue Workflows After System Crash", SWPC?
Use the
	top level workitem ID on the selection screen.

	Also, have you verified that the user's decision was captured in
	_WI_Result?  Have you made any changes to the template since
this WF
	went live?  If you deleted a task from one of the result
branches this
	could cause issues as the workflow instances are version
specific.

	--Seth

	________________________________

	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]
On Behalf
	Of Preethi_Gurramkonda
	Sent: Thursday, March 19, 2009 5:30 AM
	To: sap-wug at mit.edu
	Subject: Handling work items with out agents through tcode :
Swi2_adm1

	Hi all,

	I have a special case as work item is reported in Tcode
swi2_adm1(work
	items without agents)

	When I checked the log the work flow got struck up at the user
decision
	step

	Checked the technical details for the decision step and its
showing the
	"work item processing complete" .

	After that no " result processing" . it's been struck up since 1
week.
	When checked with agent he said I have completed the work item
	execution.

	How to handle these kind of cases like even though user has
completed
	processing and it hasn't resulted into completion and the work
item is
	reported under swi2_adm1 and why this kind of scenario has
occurred.
	Please let me know.

	Thanks & Regards,

	Preethi G

	________________________________

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