Handling work items which got struck up

[Gurramkonda, Preethi]

Hi all,

I have a special case as work item got struck up even though user has
completed the user decision step.

Please find the below screen shot and also the attachment.

 

 

Checked the technical details for the decision step and its showing the
"work item processing complete" .

After that no " result processing" . it's been struck up since 5 days.
When checked with agent he said I have completed the work item
execution.

When checked the container values of the user decision step : the
_WI_RESULT and _Result both are set with " 0001" value. It means user
has selected the first option of user decision step.

How to handle these kind of cases like even though user has completed
processing and it hasn't resulted into completion.

Kindly let me know your valuable inputs ASAP since the problem is in
production system that too for this particular instance only. 

Thanks & Regards,

Preethi G

Program SCALE-AMS

8053500

 

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Dart, Jocelyn
Sent: Friday, March 20, 2009 5:14 AM
To: SAP Workflow Users' Group
Subject: RE: [LIKELY JUNK]RE: Handling work items with out agents
through tcode : Swi2_adm1

 

You might need to manually update the container with the correct result
to restart it. 

Jocelyn 

 

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Stevens, Seth
Sent: Friday, 20 March 2009 12:05 AM
To: SAP Workflow Users' Group
Subject: [LIKELY JUNK]RE: Handling work items with out agents through
tcode : Swi2_adm1

Have you tried "Continue Workflows After System Crash", SWPC?  Use the
top level workitem ID on the selection screen.

 

Also, have you verified that the user's decision was captured in
_WI_Result?  Have you made any changes to the template since this WF
went live?  If you deleted a task from one of the result branches this
could cause issues as the workflow instances are version specific.

 

--Seth

 

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Preethi_Gurramkonda
Sent: Thursday, March 19, 2009 5:30 AM
To: sap-wug at mit.edu
Subject: Handling work items with out agents through tcode : Swi2_adm1

Hi all,

I have a special case as work item is reported in Tcode swi2_adm1(work
items without agents)

When I checked the log the work flow got struck up at the user decision
step 

Checked the technical details for the decision step and its showing the
"work item processing complete" .

After that no " result processing" . it's been struck up since 1 week.
When checked with agent he said I have completed the work item
execution.

How to handle these kind of cases like even though user has completed
processing and it hasn't resulted into completion and the work item is
reported under swi2_adm1 and why this kind of scenario has occurred.
Please let me know.

Thanks & Regards,

Preethi G

 

 

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