Need to change the revered( in process state) work item to Ready state again

[Gurramkonda, Preethi]

Hi All,

 

If the work item/ User decision step has more than one agent and any one
of the agents opens the work item and cancels it, then the work item
will get removed from other agents inboxes. IF the work items is
replaced then again it will come to all the agents. This is the standard
SAP behavior.

However is there any possibility even though the work item is reserved
by the user and if he cancels the work item , it has to appear in other
agents inboxes.

Whether we can do any customization for this that is activating the back
button for the user decision step so that the user can use this button
without using the cancel button.

And if he used the back button , the user decision step/ work item
should be ready to all the agents.

 

Please let me know your inputs.

 

Thanks in Advance.

 

Thanks & Regards,

Preethi G

  

 

 

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