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<p class=MsoNormal>Hi All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If the work item/ User decision step has more than one agent
and any one of the agents opens the work item and cancels it, then the work
item will get removed from other agents inboxes. IF the work items is replaced
then again it will come to all the agents. This is the standard SAP behavior.<o:p></o:p></p>
<p class=MsoNormal>However is there any possibility even though the work item
is reserved by the user and if he cancels the work item , it has to appear in
other agents inboxes.<o:p></o:p></p>
<p class=MsoNormal>Whether we can do any customization for this that is
activating the back button for the user decision step so that the user can use
this button without using the cancel button.<o:p></o:p></p>
<p class=MsoNormal>And if he used the back button , the user decision step/
work item should be ready to all the agents.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Please let me know your inputs.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in Advance.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks & Regards,<o:p></o:p></p>
<p class=MsoNormal>Preethi G<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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