2 DL Notifications

[Mike Pokraka]

Hi Ravi,

Check ouy Paul's suggestion first. Secondly, I notice that you have two
deadlines set to the same time. This may well be a bug but it's possible
the system is getting the two confused whilst processing them together.
Perhaps a variable not getting cleared or something.

I would suggest changing the times in any case because whilst it's a nifty
workaround for a simple notification to two addresses, this doesn't make
semantic sense sense and has a risk of SAP tinkeringwith it - make them 5
minutes apart or something.

Cheers,
Mike



On Wed, April 16, 2008 12:51 am, Ravi Dixit wrote:
> Dear WUGers
>
> Can someone respond to my issue below please? This is happening in our 46C
> environment and I was wondering if anyone else came across this before.
> You can find the attachment here...Url :
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20080415/f2311021/2DLItems.doc
>
> Regards
> Ravi
>
> Message: 4
> Date: Tue, 15 Apr 2008 16:11:08 +1000
> From: "Ravi Dixit" <dolbydix at gmail.com>
> Subject: Re: 2 DL Notifications
> To: sap-wug at mit.edu
> Message-ID:
>        <eb76006c0804142311k4d43b0f6t9daf0ac17191010c at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi Shai
>
> The manager receives, the LE one that he is meanto receive. I am not sure
> on
> the second question but it is not happening always only intermittently.
> There is no substitution set up at any of the levels.
> In the examples where it has sent 2 notifications, it actually creates two
> DL workitems, please see the attached screenshots.
>
> Thanks.
>
> Regards
> Ravi
>
>
>> Date: Mon, 14 Apr 2008 11:07:21 -0700 (PDT)
>> From: Shai Eyal <shai.eyal at yahoo.com>
>> Subject: Re: 2 DL Notifications (Ravi Dixit)
>> To: sap-wug at mit.edu
>> Message-ID: <827081.71727.qm at web59109.mail.re1.yahoo.com>
>> Content-Type: text/plain; charset="utf-8"
>>
>> Ravi,
>>
>> It does sounds like a mystery. Few questions that might lead to the
>> problem:
>> Looking into the manager worklist you should be able to see which
>> deadline
>> he gets. Is it requested end + latest end ?
>> Is this happening to all employees or only few specific ?
>> How about substitution - do we have any ? (at employee level off
>> course).
>> 10x,
>>
>>
>> Regards,
>> Shai Eyal
>> SAP Logistics senior consultant
>> SAP Workflow specialist
>> Mobile: 972-52-5816633
>>
>>
>>
>> Message: 1
>> Date: Mon, 14 Apr 2008 10:25:06 +1000
>> From: "Ravi Dixit" <dolbydix at gmail.com>
>> Subject: Re: 2 DL Notifications
>> To: sap-wug at mit.edu
>> Message-ID:
>>    <eb76006c0804131725nb5c9925q1ce0cd937bdcf774 at mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Dear Shai
>>
>> Thanks for your response.
>>
>> You are right about the RE, it should have been RE not RS, my apologies.
>>
>> It still does not explain the 2 notifications to the manager of
>> approver.
>> The set up is Requested End goes to Employee(applicant of Leave), and
>> Latest
>> End is sent to Manager of approver.
>>
>> Any input would be much appreciated.
>>
>> Best Regards
>> Ravi Dixit
>>
>>
>>
>> > Message: 3
>> > Date: Fri, 11 Apr 2008 01:38:34 -0700 (PDT)
>> > From: Shai Eyal <shai.eyal at yahoo.com>
>> > Subject: Re: 2 DL Notifications
>> > To: sap-wug at mit.edu
>> > Message-ID: <996779.38046.qm at web59115.mail.re1.yahoo.com>
>> > Content-Type: text/plain; charset="utf-8"
>> >
>> > Dear Ravi,
>> >
>> > Request Start means the workitem is created at WAITING status and
>> appears
>> > in the employee worklist only when Request start is reached. It does
>> not
>> > send notification. Therefore I can guess you refered to Latest Start.
>> Now,
>> > Latest Start will never happen if the employee starts processing the
>> > workitem (which means the status is not READY anymore) even if it does
>> not
>> > get completed. So this may be the reason. As for the manager receiving
>> two
>> > notifications - I'd check the Requested End also.
>> >
>> > Good luck
>> >
>> > Regards,
>> > Shai Eyal
>> > SAP Logistics senior consultant
>> > SAP Workflow specialist
>> > Mobile: 972-52-5816633
>> >
>> >
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