Webservice Dialog - another issue

[Sue Doughty]

We are on 4.7, Basis 6.40.
 
We have in-house developed workflows that execute Webservice Dialogs --
they open web pages for the users to enter data and then the user hits
the submit button, which completes the task and the workflow sends the
request to the appropriate managers for approval, etc.  
 
There is a Manager Approval Subworkflow that is executed to get
Management Approval of the form.  If the Supervisor is not found, the
workflow is sent to the Payroll department, who is in charge of Org
Chart maintenance.  One of the steps in this subworkflow is "Skip
Manager Approval", which completes the subworkflow and continues on in
the main workflow.  The next step sends the workflow to the processing
department with agent determination via a rule.
 
My  problem :   When clicking the Skip Manager Approval button in
Payroll, the workflow immediately brings up the web page that the
processing department should see in the next step of the main workflow.
If the Payroll user gets out of the work item and replaces it, then it
shows in the processing department's in-boxes plus the user's in-box
that clicked the Skip Manager Approval.  If the Payroll user doesn't
replace the work item, it stays in the Payroll user's in-box.
 
Why is this happening?  Any help would be appreciated.
 
Sue Doughty
 


****************************
CONFIDENTIALITY NOTICE: The information contained in this message may be confidential, privileged, proprietary, or otherwise legally exempt from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that you are not authorized to read, print, retain, copy or disseminate this message, any part of it, or any attachments. If you have received this message in error, please delete this message and any attachments from your system without reading the content and notify the sender immediately of the inadvertent transmission. Thank you for your cooperation.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20070307/ca08cef6/attachment.htm