Agent Assignment

[Kjetil Kilhavn]

If you can use HR information I would recommend it, since the
responsibility for maintaining the information then is "clear" - and at
least it will not be your responsibility. If you create your own
organisation chart, take one guess where the maintenance responsibility
will be put.
 
Our experience here is that rules can be maintained by the business as
long as they get documentation telling them how to maintain them. That
said, we only use a few rules which rarely change, and the maintainers
are close to the IT Department (typically process experts). Most of our
workflows use HR information to find the agents.
 
For what it's worth...
-- 
Kjetil Kilhavn, Statoil OFT GBS BAS DEV SAP
 



________________________________

	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]
On Behalf Of Schmidt, Jake (SN)
	Sent: Thursday, February 01, 2007 2:48 PM
	To: sap-wug at mit.edu
	Subject: Agent Assignment
	
	
	Hello all I'm new to the WUG and looking forward to
participating.  I'm beginning to develop workflows for my company and
I'm curious what you all recommend for agent determination.  What are
the pros and cons of using rules vs organizational management or some
other option.  Our HR department currently using org management, but it
would have to be tweaked.  So rules? revise HR org chart? make my own
work org chart? something else? (We are on SAP release 640)
	Thanks! 
	 
	Jake Schmidt
	Spirit Aerosystems



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