Agent Assignment

[Stevens, Seth]

I agree with Kjetil.  You don't want the hassle of maintaining your own
org chart and it is unlikely HR will will perform the dual maintenance
for you, same goes for rules.  Any tweaking that has to be done to the
HR information will be time well spent in the long run, especially as
you develop more workflows.  
 
I also like Jake's suggestions assuming you can fulfill your
requirements with roles alone.
 
Hope our opinions help and good luck with the workflows.
 
--Seth

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Kjetil Kilhavn
Sent: Thursday, February 01, 2007 1:17 PM
To: SAP Workflow Users' Group
Subject: RE: Agent Assignment


If you can use HR information I would recommend it, since the
responsibility for maintaining the information then is "clear" - and at
least it will not be your responsibility. If you create your own
organisation chart, take one guess where the maintenance responsibility
will be put.
 
Our experience here is that rules can be maintained by the business as
long as they get documentation telling them how to maintain them. That
said, we only use a few rules which rarely change, and the maintainers
are close to the IT Department (typically process experts). Most of our
workflows use HR information to find the agents.
 
For what it's worth...
-- 
Kjetil Kilhavn, Statoil OFT GBS BAS DEV SAP
 



________________________________

	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]
On Behalf Of Schmidt, Jake (SN)
	Sent: Thursday, February 01, 2007 2:48 PM
	To: sap-wug at mit.edu
	Subject: Agent Assignment
	
	
	Hello all I'm new to the WUG and looking forward to
participating.  I'm beginning to develop workflows for my company and
I'm curious what you all recommend for agent determination.  What are
the pros and cons of using rules vs organizational management or some
other option.  Our HR department currently using org management, but it
would have to be tweaked.  So rules? revise HR org chart? make my own
work org chart? something else? (We are on SAP release 640)
	Thanks! 
	 
	Jake Schmidt
	Spirit Aerosystems

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