Need help in deadline monitoring

[Kjetil Kilhavn]

If your escalation is simply a notification you can perhaps use simple deadlines. Use a requested end deadline for the 10 day notification and a latest end deadline for the escalation. 
-- 
Kjetil Kilhavn, Statoil OFT GBS BAS DEV SAP


________________________________

	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Jammi Prasad
	Sent: 26. september 2006 02:08
	To: sap-wug at mit.edu
	Subject: Need help in deadline monitoring
	
	
	I have a urgent requirement from my client where i have to monitor a dialog work item.
	 
	If agent does not take any action in 10 days, i need to send a remainder email.
	 
	If agent still does not respond, after 20 days i need to escalate it to the higher manager.
	 
	Can anyone please help me how i can get this done, especially adding to deadlines to single work item.
	 
	regards,
	 
	Prasad

	
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