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<DIV dir=ltr align=left><SPAN class=607313905-26092006><FONT face=Arial
color=#0000ff size=2>If your escalation is simply a notification you can perhaps
use simple deadlines. Use a requested end deadline for the 10 day notification
and a latest end deadline for the escalation. </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=607313905-26092006></SPAN><FONT face=Arial
size=2>-- </FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Kjetil Kilhavn, Statoil OFT GBS
BAS DEV SAP</FONT></DIV>
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<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu
[mailto:sap-wug-bounces@mit.edu] <B>On Behalf Of </B>Jammi
Prasad<BR><B>Sent:</B> 26. september 2006 02:08<BR><B>To:</B>
sap-wug@mit.edu<BR><B>Subject:</B> Need help in deadline
monitoring<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>I have a urgent requirement from my client where i have to monitor a
dialog work item.</DIV>
<DIV> </DIV>
<DIV>If agent does not take any action in 10 days, i need to send a remainder
email.</DIV>
<DIV> </DIV>
<DIV>If agent still does not respond, after 20 days i need to escalate it to
the higher manager.</DIV>
<DIV> </DIV>
<DIV>Can anyone please help me how i can get this done, especially adding to
deadlines to single work item.</DIV>
<DIV> </DIV>
<DIV>regards,</DIV>
<DIV> </DIV>
<DIV>Prasad</DIV>
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