Need help in deadline monitoring

[Jammi Prasad]

I have a urgent requirement from my client where i have to monitor a dialog work item.
   
  If agent does not take any action in 10 days, i need to send a remainder email.
   
  If agent still does not respond, after 20 days i need to escalate it to the higher manager.
   
  Can anyone please help me how i can get this done, especially adding to deadlines to single work item.
   
  regards,
   
  Prasad

 		
---------------------------------
Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls.  Great rates starting at 1¢/min.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20060925/35ccddec/attachment.htm