Escalation Issues

[Mark Pyc]

Try searching on Deadlines. Loads of stuff in the SAP help, the archives of
this list etc.

In your case you specifically want Modelled Deadlines.

Good luck,
Mark


On 3/23/06, Raghu Arramreddy <reighu at yahoo.com> wrote:
>
> if approver fails to act on a decision step in 2 days
> need to send a workitem from approver to an escalation manager
>
> if escalation manager doesnt act within 1 day
> need to send the workitem to the supervisor
>
> how do we implement this
>
>
> i developed all the steps for the normal flow and it is working
> all the roles for agents are maintained
> how do i set up the escalation process
>
>
>
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