Escalation Issues

[Raghu Arramreddy]

can i use fork to setup deadlines
use different route for different timings?

Mark Pyc <mark.pyc at gmail.com> wrote: Try searching on Deadlines. Loads of stuff in the SAP help, the archives of this list etc.
  
 In your case you specifically want Modelled Deadlines.
  
 Good luck,
 Mark

 
 On 3/23/06, Raghu Arramreddy <reighu at yahoo.com> wrote:  if approver fails to act on a decision step in 2 days
need to send a workitem from approver to an escalation manager

if escalation manager doesnt act within 1 day 
need to send the workitem to the supervisor 

how do we implement this


i developed all the steps for the normal flow and it is working
all the roles for agents are maintained
how do i set up the escalation process
 
 

  

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