Integrating EP UWL with CRM PCUI

[Gonzalez Cartagena, Cristian A.]

Hi Kevin,
 
Maybe you should configure your workitem launch using SWFVISU transaction
(CRM >= 4.0), where you can set the appropiate parameters for the task
visualization in PCUI. There you can set the CRM Object (for example
BUS2000126 for Opportunities) and the method.
 
Regards,

Cristian

-----Mensaje original-----
De: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]En nombre de
Kevin Wilson
Enviado el: Jueves, 20 de Julio de 2006 13:25
Para: SAP Workflow Users' Group
Asunto: Integrating EP UWL with CRM PCUI


We are using Enterprise Portals' Universal Worklist functionality to receive
our workitems from the CRM system.
We use PCUI (People Centric UI) to view leads and opportunities.
 
If we send a lead or an opportunity as objects in a workitem, or wish to
execute a workitem that fires up a lead or opportunity for action, how do we
get that to fire up the PCUI as apposed to the standard CRM display for
leads and opportunities?
 
We could use a method that calls a screen with an imbedded HTML Control
Object but that's not desirable. We'd prefer to be able to have the object
link in the UWL refer to the applicable URL for the PCUI lead or
opportunity.
 
If you know anybody who is doing this we'ld like to hear from them.
 
Thanks
Kevin

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