Work item sent to multiple workflow inboxes after deadline

[Deanna Wong]

Hi Jeff:
 
Thank you so much for your response - your idea is so much better!  We did
suggest that an email goes to the Boss instead, but the business wants the
work item to be in both the manager's and the boss's wf inbox so that either
of them can execute the item.  Thanks again!
 
Cheers,
d.

  _____  

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Jeff Rappaport
Sent: Wednesday, September 14, 2005 12:57 PM
To: sap-wug at mit.edu
Subject: Re: Work item sent to multiple workflow inboxes after deadline



Deanna,

    You were on the right track with Option 2, but after the DM, have a New
work item go to the Mgr & Mgr's Boss. A question would be does the Boss need
to actually execute this item, or do they just need to be notified? If so,
you can keep the work item in the Mgr's inbox & just send a message to the
Boss. Hope that helps.

-- 
Jeffrey A. Rappaport
Business Workflow, LLC
www.Business-Workflow.com


Quoting Deanna Wong:

> Hi:
>
> I hope you can help.
>
> We currently have a time approval workflow set-up to run as follows:
>
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the workflow removes the work item from the employee's
> manager's workflow inbox and sends a new work item to the manager's
> manager's workflow inbox.
>
> The business now wants to change the escalation process to the following
> instead:
>
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the manager's manager should have a work item in their
> workflow inbox as well, without removing the original work item from the
> employee's manager.
>
> I am not sure how this can be done but I have thought of 2 options:
> Option 1:
> Don't make the work item in the employee's manager workflow inbox obsolete
> after the deadline and create a new work item to be sent to the manager's
> manager's workflow inbox - problem with this is that we can to probably
make
> sure that when one of the approvers picks up the work item to work on, the
> other approver should not have the work item in their workflow inbox as
> well.  We probably have to take care of the replace functionality as well
as
> the resubmission i.e. it should go back to the other approver's workflow
> inbox after replace or resubmit is executed.
> Option 2:
> Somehow after the deadline, add the manager's manager as the agent for the
> same work item that is currently in the employee's manager's workflow
inbox
> (I do not even know if this is possible).  Hopefully, this will resolve
the
> replace and resubmission functionality questions.
>
> Am I over thinking this?  Is there a better way of doing this?  Has anyone
> done this before?
>
> Cheers,
> d.
>
>


 


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