Work item sent to multiple workflow inboxes after deadline

[Jeff Rappaport]

  Deanna,

      You were on the right track with Option 2, but after the DM,
have a _New_ work item go to the Mgr & Mgr's Boss. A question would
be does the Boss need to actually execute this item, or do they just
need to be notified? If so, you can keep the work item in the Mgr's
inbox & just send a message to the Boss. Hope that helps.

  -- Jeffrey A. Rappaport
Business Workflow, LLC
www.Business-Workflow.com[1]

  Quoting Deanna Wong:

> Hi:
>
> I hope you can help.
>
> We currently have a time approval workflow set-up to run as
follows:
>
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the workflow removes the work item from the
employee's
> manager's workflow inbox and sends a new work item to the manager's
> manager's workflow inbox.
>
> The business now wants to change the escalation process to the
following
> instead:
>
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the manager's manager should have a work item in
their
> workflow inbox as well, without removing the original work item
from the
> employee's manager.
>
> I am not sure how this can be done but I have thought of 2 options:
> Option 1:
> Don't make the work item in the employee's manager workflow inbox
obsolete
> after the deadline and create a new work item to be sent to the
manager's
> manager's workflow inbox - problem with this is that we can to
probably make
> sure that when one of the approvers picks up the work item to work
on, the
> other approver should not have the work item in their workflow
inbox as
> well.  We probably have to take care of the replace functionality
as well as
> the resubmission i.e. it should go back to the other approver's
workflow
> inbox after replace or resubmit is executed.
> Option 2:
> Somehow after the deadline, add the manager's manager as the agent
for the
> same work item that is currently in the employee's manager's
workflow inbox
> (I do not even know if this is possible).  Hopefully, this will
resolve the
> replace and resubmission functionality questions.
>
> Am I over thinking this?  Is there a better way of doing this?  Has
anyone
> done this before?
>
> Cheers,
> d.
>
>

 

Links:
------
[1] http://www.Business-Workflow.com


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