<p>Deanna,</p><p> You were on the right track with Option 2, but after the
DM, have a <u>New</u> work item go to the Mgr & Mgr's Boss. A question would
be does the Boss need to actually execute this item, or do they just need to be
notified? If so, you can keep the work item in the Mgr's inbox & just send
a message to the Boss. Hope that helps.</p><p>-- <br />Jeffrey A. Rappaport<br
/>Business Workflow, LLC<br /><a
href="http://www.Business-Workflow.com">www.Business-Workflow.com</a></p><p
/><p>Quoting Deanna Wong:<br /><br />> Hi:<br />><br />> I hope you
can help.<br />><br />> We currently have a time approval workflow set-up
to run as follows:<br />><br />> 1. Employee submits time and the workflow
sents a work item to the<br />> employee's manager for approval.<br />> 2.
After 3 days, the workflow removes the work item from the employee's<br />>
manager's workflow inbox and sends a new work item to the manager's<br />>
manager's workflow inbox.<br />><br />> The business now wants to change
the escalation process to the following<br />> instead:<br />><br />>
1. Employee submits time and the workflow sents a work item to the<br />>
employee's manager for approval.<br />> 2. After 3 days, the manager's
manager should have a work item in their<br />> workflow inbox as well,
without removing the original work item from the<br />> employee's
manager.<br />><br />> I am not sure how this can be done but I have
thought of 2 options:<br />> Option 1:<br />> Don't make the work item in
the employee's manager workflow inbox obsolete<br />> after the deadline and
create a new work item to be sent to the manager's<br />> manager's workflow
inbox - problem with this is that we can to probably make<br />> sure that
when one of the approvers picks up the work item to work on, the<br />>
other approver should not have the work item in their workflow inbox as<br
/>> well. We probably have to take care of the replace functionality as
well as<br />> the resubmission i.e. it should go back to the other
approver's workflow<br />> inbox after replace or resubmit is executed.<br
/>> Option 2:<br />> Somehow after the deadline, add the manager's
manager as the agent for the<br />> same work item that is currently in the
employee's manager's workflow inbox<br />> (I do not even know if this is
possible). Hopefully, this will resolve the<br />> replace and
resubmission functionality questions.<br />><br />> Am I over thinking
this? Is there a better way of doing this? Has anyone<br />> done this
before?<br />><br />> Cheers,<br />> d.<br />><br />><br /><br
/><br /> </p><br />