Work item sent to multiple workflow inboxes after deadline

[Deanna Wong]

Hi:
 
I hope you can help.
 
We currently have a time approval workflow set-up to run as follows:
 
1. Employee submits time and the workflow sents a work item to the
employee's manager for approval.
2. After 3 days, the workflow removes the work item from the employee's
manager's workflow inbox and sends a new work item to the manager's
manager's workflow inbox.
 
The business now wants to change the escalation process to the following
instead:
 
1. Employee submits time and the workflow sents a work item to the
employee's manager for approval.
2. After 3 days, the manager's manager should have a work item in their
workflow inbox as well, without removing the original work item from the
employee's manager.
 
I am not sure how this can be done but I have thought of 2 options:
Option 1:
Don't make the work item in the employee's manager workflow inbox obsolete
after the deadline and create a new work item to be sent to the manager's
manager's workflow inbox - problem with this is that we can to probably make
sure that when one of the approvers picks up the work item to work on, the
other approver should not have the work item in their workflow inbox as
well.  We probably have to take care of the replace functionality as well as
the resubmission i.e. it should go back to the other approver's workflow
inbox after replace or resubmit is executed.
Option 2:
Somehow after the deadline, add the manager's manager as the agent for the
same work item that is currently in the employee's manager's workflow inbox
(I do not even know if this is possible).  Hopefully, this will resolve the
replace and resubmission functionality questions.
 
Am I over thinking this?  Is there a better way of doing this?  Has anyone
done this before?
 
Cheers,
d.
 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20050914/597ad46a/attachment.htm